Operations Project Manager

hace 3 semanas

Mexicali, Baja California, México TaskUs A tiempo completo
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today
What can you expect in a "Project Manager" role with TaskUs:
What does a TaskUs Project Manager really do? Think of yourself as an Architect for TaskUs and TaskUs clients, helping to build a roadmap, plan, and ultimately execute. Imagine yourself going to work with one thing on your mind: Spending your day to help build the disruptive force behind TaskUs and some of the world's most disruptive companies. Your role was designed to map requirements, plan solutions, and successfully execute strategies to roll out the next project squarely aimed at turning the industry on its head. Your achievements are gauged not on hours worked, but on the success or failure of projects and launches. You put the "CAN" in "that CAN'T be done".
As a Project Manager, you will:
Partner with people to understand their needs and requirements and come up with creative approaches to make them successful.
Care deeply about the overall business and look for ways to add value.
Be part of a team that delivers excellence.
Be entrepreneurial and resourceful.
Be passionate about making the world a better place.
Be accountable for your own results while balancing customer needs against operational targets, providing world-class service and satisfaction.
Own the project process from start to finish, striving to provide an amazing experience for each team member and client.
Be held accountable for the overall success or failure of the project.
Manage stakeholder and project expectations simultaneously for a frictionless project experience.
Perform detailed checks and manage sensitive time-frames to ensure accuracy and credibility.
Handle day-to-day team communication throughout each project, coordinating closely with internal departments.
Adapt to changing priorities and complete deliverables on time with limited supervision in a fast-paced environment.
Approach all role responsibilities with confidence, assertiveness, and a sense of ownership.
Perform deep dive information gathering sessions and collect client program requirements.
Validate the workflows and processes of incoming opportunities.
Provide clients with guidance and process improvements throughout the implementation cycle, troubleshooting when discrepancies arise.
Handle day-to-day client communication throughout each implementation, ensuring high client satisfaction and confidence in TaskUs.
Requirements:
Bachelor's degree or equivalent business project management experience.
BPO experience is a MUST.
1-3 years of experience in project management.
2+ years in operations and/or account management, working directly with clients.
Excellent written and verbal communication skills.
Strong problem-solving skills.
Excellent attention to detail with a commitment to accuracy and quality.
Self-starters willing to support their project teams.
PMP certification is a PLUS.
Work Location / Work Schedule / Travel:
Remote.
Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL

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