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Teleria Specialist
hace 1 mes
Ria’s mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.
We are looking for an enthusiastic Customer Services Representative to join our friendly team at Queretaro, Mexico in Ria Headquarters. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.
Responsibilities:
- Support and provide superior service via telephone.
- Use listening skills and telephone etiquette to assist customers.
- Process phone transactions for money transfers, bill payments, and telephone top-ups while providing adequate information.
- Handle telephone tasks effectively.
- Understand the impact of attitude in handling calls professionally.
- Effectively manage job stress and deal with upset customer situations.
Qualifications:
- Professional manner in answering the telephone.
- Excellent language skills in both Spanish and English.
- Strong communication skills.
- Basic computer research skills.
- Ability to manage difficult calls with upset customers.
Benefits: Our package includes a competitive monthly salary of $16,000 gross for a medium level of English, 5% food vouchers, 30 days bonus, 15 days of initial vacation, life insurance, free access to our gym, a dynamic and collaborative work environment, cutting-edge tools and technology to make work easier, and free English and French classes to promote work-life balance.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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