Software Support Engineer, Devices Support Engineering

hace 2 días

Zapopan, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

2+ years of software development, or 2+ years of technical support experience - Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby) - Experience troubleshooting and debugging technical systems - Experience scripting in modern programming languages - Experience working with REST API based services - Strong communication skills and experience in handling high severity incident management calls.- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs- Demonstrated skill and passion for problem solving and operational excellence.- BIG PICTURE: solve problems at their root, stepping back to understand the broader context- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done.- ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.- HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.- QUALITY: You demonstrate appropriate quality and thoroughness.- INTEGRITY: You act with personal integrity at all times.- PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.

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