Technical Support Analyst L2

hace 1 semana

Ciudad de México TD SYNNEX A tiempo completo

Experiência:Asumirá las funciones del segundo nível de soporte y monitorización 24x7 para productos PALO ALTO.Supervisará la adecuada prestación del servicio de monitorización, apoyando y orientando al primer nível en caso necesario.Realizará labores de segundo nível de soporte dando seguimiento avanzado a las incidencias de soporte.Asumirá la evaluación previa e implementación de las solicitudes de gestión remota. Generará y/o validará informes periódicos o puntuales a clientes. En turnos rotatorios de una semana tendrá disponibilidad 24x7 telefónica para los clientes con gestión remota que así lo hubieren contratado.Por su visiblidad de cara al cliente también deberá adoptar una postura de preventa y participará en la generación de oportunidades de negocio en la forma de nuevos servicios o productos.Asistirá a la formación específica sobre los productos monitorizados, soportados y/o gestionados.Conocimientos y Competencias:Conocimientos avanzados y experiência demostrada en redes y TCP/IP, así como de sistemas operativos de tipo Linux/UNIX.Conocimientos avanzados en configuración de Firewalls, Routers, Switches, SIEMs.Conocimientos y experiência en herramientas habituales en la resolución de problemas, tanto estándares como herramientas de los distintos fabricantes, así como de las metodologías utilizadas en la resolución de problemas.Experiência trabajando con plataformas PALO ALTO (CORTEX, STRATA), Checkpoint, Fortinet, Cisco.Orientación al ClienteTrabajo en EquipoResponsabilidadOrientado a ResultadosCapacidad de AnálisisComunicación asertiva**What's In It For You?**- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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    hace 2 semanas

    Ciudad de México Capgemini A tiempo completo

    **Support (L2)**: - 3 to 5 years of relevant Application Support Experience - Strong on SQL Server - Able to understand SQL Query - Able to write complex SQL - Experience on managing incident(s) - Able to work on Incident(s) independently - Good Communication skills - Good Analytical & logical skills - Nice to have Technology - C#,.net MVC experience

  • L2 Support Specialist

    hace 2 días

    Ciudad de México, Ciudad de México SQDM A tiempo completo

    Buscamos un(a) L2 Support Specialist para soporte técnico Nivel 2 (L2), enfocado(a) en análisis, troubleshooting y resolución de incidentes, coordinación con clientes/partners y aseguramiento de SLAs. Requiere inglés B2 con speaking diario y disponibilidad para esquema de trabajo presencial: 4 dias en oficina 1 día remoto.Responsabilidades...

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    hace 1 semana

    Ciudad de México Cambridge University Press & Assessment A tiempo completo

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    hace 2 días

    Ciudad de México Capgemini A tiempo completo

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  • L2 Production Support

    hace 2 semanas

    Ciudad de México Capgemini A tiempo completo

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    hace 2 semanas

    Ciudad de México Capgemini A tiempo completo

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    hace 2 semanas

    Ciudad de México NTT DATA A tiempo completo

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    hace 2 semanas

    México NTT DATA A tiempo completo

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    hace 2 días

    Ciudad de México SQDM A tiempo completo

    Buscamos un(a) L2 Support Specialist para soporte técnico **Nível 2 (L2)**, enfocado(a) en análisis, troubleshooting y resolución de incidentes, coordinación con clientes/partners y aseguramiento de SLAs. Requiere **inglés B2 con speaking diario** y disponibilidad para esquema de trabajo presencial: 4 dias en oficina 1 día remoto. **Responsabilidades...

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    hace 2 semanas

    Miguel Hidalgo, Ciudad de México HCLTech A tiempo completo

    HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...