Service Telecommunications Administrator

hace 4 semanas

Zapopan, México Computacion Interactiva de Occidente A tiempo completo

We are a company specialized in providing Comprehensive Information Technology Solutions with over 27 years of experience, and we are looking to add talent to our team— you could be one of them.Position: Service Telecommunications AdministratorKnowledge:- Bachelor's degree in computer science or equivalent combination of education and experience- Knowledge of basic telephony principals & codecs G711, G722.- Knowledge of protocols (SIP, MGCP, RTP, H.323) - Experience with Microsoft Teams platform for Telephony (Operator connect & Direct Routing).- Experience with QoS implementation and troubleshooting are welcome.- Experience with Wireshark tracing and other trace analysis tools.- Knowledge of WAN protocols and TCP/IP model.- Excellent troubleshooting and analytical skills in IP telephony and Networking.- Ability to work well in an international team.- Must have excellent organizational, verbal, and written communication skills.- Advanced English language skills.- Knowledge of VMware tools required but not mandatory.- Call Quality Dashboard required but not mandatoryActivities:- Manage, support and maintaining Microsoft Teams Communication (Operator connect, Direct Routing, Meeting Rooms).- Manage, troubleshoot and configuring AudioCodes SBC along with OVOC.- Manage, troubleshoot and configuring user endpoints (Deskphone, Softphone, Mobile Clients).- Day-to-day operational support and maintenance for Telephony infrastructure and users.- Knowledge of SIP, ISDN, PRI, BRI.- Diagnose, resolve, and communicate advanced & complex problems.- Work on standard service request and incident tickets on daily basis.- Support to implement low to medium complexity Projects and Tasks.We Offer:- Legal benefits- Hybrid work model- Monday to Friday schedule, 8 am to 6 pmTipo de puesto: Tiempo completoSueldo: $30,000.00 - $50,000.00 al mesTipo de jornada:- Lunes a viernesLugar de trabajo: remoto híbrido en 45050, Zapopan, Jal.

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