Program Director

Program Director Location: Queretaro, Mexico Travel Percentage: 25% - 40% Employment Type: Full-Time; Salaried Reports To: EVP - Professional Services & Customer Success Compensation: Competitive as per MX Market standards : including base salary, bonus, medical, etc About Us At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world's largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer. We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more Our mission is made possible by Innovapptive's most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. The Role Innovapptive is seeking a Program Director accountable for on-time delivery of a portfolio of projects, individually owned by Project Managers. Reporting into the VP of Customer Experience, our Program Director will own their portfolio of active implementations and projects with responsibilities including ensuring proper staffing and resource allocation, project and portfolio margins and person-day budgets, on-time attainment of forecasted billable milestones, SOW writing and strict project scope adherence, writing and negotiating PCRs, and mentorship of the Project Managers within their portfolio primarily in proactive risk identification and mitigation. In addition to portfolio management, the Program Director will be responsible for managing our customer throughout the implementation journey, including pre-project delivery planning and communication during the sales process. At Innovapptive, customer management entails managing expectations and scope communication, identifying key customer stakeholders and building relationships, organizing and executing a project steering committee cadence during the implementation supported by their Project manager. Our Program Director will be our first point of contact for customer escalations to mitigate project risks and issues. How You Will Make an Impact Program Leadership Lead multiple projects under one or more customers. Owns communication to senior leadership of portfolio health and progress. Support scoping and estimation exercises with Sales or Customer Success teams Member of the pre-sales teams and write proposals / SOW's etc. Other duties as assigned Program Management Support organizational and project staffing based on customer needs (communicating, managing, executing) Customer relationship & satisfaction management - develop and maintain exceptional business relationships with key customer stakeholders and sponsors. Day-to-day operations ensuring SLA / KPI / customer compliance is met at all levels. Responsibility of ensuring that annual portfolio financial objectives are met. This involves having a complete understanding of all components of the projects within their portfolio including P&L (spend, revenue, system costs, operating expenses & operating income) so as to meet / exceed annual budgets. Other duties as assigned Project Management Overall responsibility for management and adherence to delivery best practice methodology. Ensuring your delivery teams provide successful delivery of the ongoing project requirements. Accurate and timely billing, reporting and ongoing a #J-18808-Ljbffr