Banamex Assistant Vice President Fraud Prevention Customer Experience

Banamex Assistant Vice President Fraud Prevention Customer Experience The Fraud Ops Manager is an intermediate to senior level position responsible for full leadership and direction to a team of employees in developing fraud management policies, processes and procedures to minimize the impact of fraud. The overall objective is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Responsibilities Manage a team, the budget and planning Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns Lead modeling and analytical projects through completion Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions Provide evaluative judgment based on information analysis in complicated and unique situations to solve complex issues Ensure delivery of end results and contribute to the formulation of procedures Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding the organization, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment and escalating, managing and reporting control issues with transparency Solve complex authorization level fraud prevention and loss control issues with significant cross‑departmental impact Recommend and implement new work procedures and address and resolve exceptional/unusual issues Partner with the operations team and other departments within fraud prevention and business Contribute to the development of new techniques and processes for the area or function Serve as an expert in fraud prevention and authorization levels, overseeing a segment of the workforce Evaluate moderately complex and varied issues with substantial potential impact Assume informal or formal leadership role within teams, coaching and training new recruits Qualifications 5‑8 years of experience in a related role Intermediate to senior level experience in a similar position preferred Experience in applying and developing advanced statistical models Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources Proven experience in the investigation and fraud claims process Experience in trend analysis and alerts for early fraud detection Experience in card transaction authorization and compensation processes Proficient in Microsoft Office and Access Consistently demonstrates clear and concise written and verbal communication Ability to persuade and influence others and negotiate with third parties Ability to remain unbiased in a diverse working environment Education Bachelor’s degree or university degree or equivalent experience in financial, marketing, actuarial, international business, or business administration Job Family Group: Operations - Services Job Family: Fraud Operations Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr