Sales Operations Business Partner

hace 2 semanas

Ciudad de México, Ciudad de México Samsara A tiempo completo

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

About the Role:

As a Sales Operations Business Partner, you'll work closely with our sales leadership to design, implement, and optimize key processes that enhance the effectiveness of Samsara's global sales organization. You will play a strategic role in supporting Samsara's growth beyond $1BN in revenue by aligning people, processes, and technology to improve the pre-sales customer journey. This role will have a tangible impact on how our sales team operates, scales, and supports our customers across diverse industries.

This is an in-office position open to candidates based in our Mexico City office.

You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
  • You have innate curiosity in how businesses work: One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
  • You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
  • You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before.
  • You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role, you will:

  • Partner with Senior Sales Leadership to develop and execute optimizations that result in efficiency gains and revenue capture for our sales organization.
  • Be "the voice of sales", leading cross-functional projects and initiatives to introduce new capabilities, processes, and improvements within the sales team.
  • Prioritize and assess operational needs, creating a long-term roadmap based on business impact and feasibility.
  • Optimize issue resolution for sales by monitoring support tickets, identifying trends, and ensuring resolutions paths are effectively used and executed.
  • Identify key areas for improvement by leveraging operational measurements and analyzing data for actionable insights, in collaboration with cross-functional teams.
  • Champion Samsara's values and principles (Customer Success, Long-Term Growth, Growth Mindset, Inclusivity, and Teamwork) as we expand globally.

Minimum requirements for this role:

  • 6+ years of experience in Sales Operations or a related growth/operations role within a fast-paced environment.
  • Professional experience selling software or equivalent experience demonstrating an ability to understand the perspective of a sales representative.
  • Proven ability to drive organizational change through complex, cross-functional projects.
  • Proficiency in Salesforce.com and familiarity with the sales technology ecosystem.
  • Strong organizational and business judgment with experience in managing end-to-end projects.
  • Ability to create compelling narratives and insights from data, inspiring others towards a common goal.
  • Excellent communication and critical thinking skills to navigate sales policies and processes at every level of the organization.
  • Bachelor's degree in business, finance, economics, or engineering preferred.
  • English fluency is required.

Ideal requirements for this role:

  • Salesforce administration experience is a plus.
  • Familiarity with Product Management or Six Sigma best practices is advantageous but not required.
  • Lead generation and marketing platform experience a strong bonus.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely.

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