Technical Support Analyst

hace 5 días

Ciudad de México Infor A tiempo completo

General information- CountryMexico- CityMexico City- Job ID45769- DepartmentCustomer Support- Experience LevelASSOCIATE- Employment StatusFULL_TIME- Workplace TypeHybrid- Description & RequirementsThe Technical Support Analyst for Infor LN provides technical support to customers, answering complex questions on the function and usage of the product via the telephone and/or remote connections. Support includes technical and program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support liaison between company and customer, in a highly team-oriented environment. We are looking for Support Analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.A Day In The Life Includes:- Resolves client technical questions or problems in system set up, functionality and product enhancements within the LN Tools Module of the ERP.- Proactively keeps customers informed of how and when problems are resolved with focus on retention and reference ability.- Involved in any additional follow up, testing and troubleshooting.- Provides high quality and professional customer experience while meeting or exceeding established KPI’s and creating quality knowledge content.Basic Qualifications:- Full proficiency in English.- Experience working with RDBMS (example: Oracle, SQL Server, etc.)- Experience with programming Language (C++, Java, Python, etc.)- Experience with Operating Systems (Linux, Unix, Windows)Preferred Qualifications:- Experience working with ERP software.Location: Montes Urales Norte 505, Col, Lomas de Chapultepec, Miguel Hidalgo, 11000 Ciudad de México.- About InforInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

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