Copy of Country Client Operations Leader
hace 4 semanas
Company Description
ID:REF48942P
Job Description
Our Country Client Operations Leader is responsible for leading E2E processes for respective country/-ies, including delivery to Clients, leading and contributing to team development in IV, SO, RD, and CI teams. The leader is accountable for implementing strategic programs in the delivery process and serves as the single point of contact for BAU Ops topics.
Responsibilities
- E2E processes accountability at the country level in Operations.
- Accountability for planning and executing production tasks for all departments: IV, SO, RD, and CI.
- Delivering the best quality of managed processes (all KPI management and first-time right at the country level).
- Initiate and coordinate quality & process improvement activities and projects within the E2E process.
- Develop or modify programs to increase productivity and quality.
- Accountable for any new activities or projects impacting clients that are not part of BAU activities.
- Manage costs and provide necessary information for operational decisions, ensuring adequate FTEs to operate.
- Identify high and low performers jointly with area leaders.
- Promote engagement between areas.
- Follow KPIs & secure the global SOP to track and identify improvement opportunities in all BAU processes.
- Responsible for the overall success of functions or projects.
Qualifications
- Bachelor's degree (Science, Technology, Math, Engineering, or Administration).
- Minimum 3 years of experience leading teams; good understanding of OPS environment and CIP platform knowledge.
- Proven ability and seniority to manage and engage teams.
- Professional experience in an operational environment.
- Project management skills and ability to manage multiple tasks simultaneously.
- Effective communication skills at all organizational levels (including regional level).
- Strong organizational and time management skills to prioritize effectively.
- Fluent spoken and written English.
- Ability to solve challenging problems and drive results.
- Proactive attitude.
- Negotiation skills.
- People development skills.
- Curiosity.
- Performance management skills.
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee Assistance Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our Commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Diversity & Inclusion
#J-18808-Ljbffr-
Country Operations Leader
hace 2 semanas
Ciudad de México, Ciudad de México NielsenIQ A tiempo completoCompany Overview:NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive...
-
Country Operations Manager
hace 4 semanas
Ciudad de México, Ciudad de México SGF Global A tiempo completoOperation Country Manager Location: Mexico City (On-site)About the CompanyOur client is a leading International Logistics Service Company, specializing in Maritime Transport, Cargo Assurance, and Inspection. They enable global trade by ensuring secure and efficient cargo movement through strategic supply chain solutions.Role OverviewOur client is looking for...
-
People Operations Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Wella Operations US LLC A tiempo completoPosition Title: People Operations SpecialistLocation: MexicoReports to: Associate Director, AmericasTemporary position (6-7 months)ABOUT THE WELLA COMPANYTogether, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world's leading beauty companies, comprised of a family of iconic brands such as Wella Professionals,...
-
Country Operations Manager
hace 7 días
Ciudad de México, Ciudad de México World Bank Group A tiempo completoJob DescriptionThe Country Operations Manager will co-lead business development for investment, upstream, and advisory services along with industries and other responsible teams. S/he will support sector teams in executing transactions and handling portfolio projects, and build and maintain strong relationships with business partners and high-level...
-
Country Operations Manager
hace 1 semana
Ciudad de México, Ciudad de México SOGA INNOVATIONS PRIVATE LIMITED A tiempo completoThe Country Manager will be responsible for leading our operations in Mexico and driving business success in a competitive market. The ideal candidate will have a proven track record of delivering results, strong leadership skills, and a deep understanding of the local business environment.Key responsibilities include:Strategic Leadership: Develop and...
-
Director of Growth Operations
hace 6 días
Ciudad de México, Ciudad de México Darkroom A tiempo completoOverviewWe're seeking a highly-organized and data-driven leader to join our team as the Director of Growth Operations. This role is responsible for overseeing everything post-sale from our operations team, including managing people ops and client ops to ensure efficient onboarding processes and streamlined operations.
-
Multi-Country Business Growth Leader
hace 2 semanas
Ciudad de México, Ciudad de México DHL Germany A tiempo completoAbout this opportunityWe are looking for an exceptional Multi-Country Business Growth Leader to drive our sales strategy and expand into new markets. As a key member of our team, you will be responsible for identifying and closing business deals with small to medium-sized eCommerce companies in your target countries (Australia and New Zealand).Key...
-
Digital Operations Leader
hace 2 semanas
Ciudad de México, Ciudad de México Avature A tiempo completoAbout the OpportunityThe Digital Operations Leader will be responsible for overseeing digital operations, including the implementation and maintenance of SAP systems. This role requires technical expertise in SAP, Agile/Scrum methodologies, and knowledge of IT infrastructure.As a Digital Operations Leader, you will work closely with clients to understand...
-
Industrial Operations Leader
hace 2 semanas
Ciudad de México, Ciudad de México Mpowering People A tiempo completo**Job Overview:**Mpowering People is a global leader in energy management and digital automation. We are seeking an Industrial Operations Leader to drive the transformation of one of our key manufacturing sites near Puebla.This high-impact leadership role focuses on operational turnaround, performance improvement, and strategic team development. The ideal...
-
Director of Global Operations
hace 1 semana
Ciudad de México, Ciudad de México Stripe A tiempo completoAs a senior leader at Stripe, you'll have the opportunity to make a significant impact on our company's growth and success.We're looking for someone with 15+ years of experience in sales, marketing, GTM operations, or financial industry operations, as well as 10+ years of experience leading teams.The ideal candidate will have a strong operational background,...
-
Spanish Language Editor Freelance
hace 4 días
Ciudad de México, Ciudad de México myGwork - LGBTQ+ Business Community A tiempo completoJob Title: Spanish Freelance Copy EditorHogarth is the global leader in content creation, partnering with over half of the world's top 100 brands. Our team combines creativity, production, and innovation to deliver high-quality content across all channels and media.We are seeking a skilled Spanish Freelance Copy Editor to join our team. As a freelance...
-
Mexico Operations Leader
hace 6 días
Ciudad de México, Ciudad de México Wirtschaftsförderungszentrum Lünen GmbH A tiempo completoAs a key leader in our expansion strategy, you will drive operational excellence, build a high-performing team, and scale our presence in the region. Your responsibilities will include managing Tech Holding's Mexico operations, ensuring operational success and alignment with company goals.Key Responsibilities:Lead and manage Tech Holding's Mexico operations,...
-
Freelance Copy Editor
hace 2 semanas
Ciudad de México, Ciudad de México Hogarth Worldwide Ltd A tiempo completoThe role of a Freelance Copy Editor at Hogarth Worldwide Ltd involves working on a variety of projects, including marketing communications materials, social media content, and website copy.The ideal candidate will have a solid understanding of grammar, punctuation, and spelling rules, as well as experience working with style guides and glossaries.Main...
-
Data Operations Leader
hace 2 semanas
Ciudad de México, Ciudad de México ENGINEERINGUK A tiempo completoAbout this role:We are seeking an experienced leader to build and manage our new Data Operations team in Mexico. This team will be part of our global strategy, working closely with our existing centers in India and other locations.Key ResponsibilitiesLead the establishment and management of a new Data Operations team in Mexico, ensuring alignment with our...
-
Executive Leader of Enterprise IT Operations
hace 2 semanas
Ciudad de México, Ciudad de México The Nielsen Company A tiempo completoEnterprise IT Operations:The Nielsen Company is seeking an experienced Executive Leader to head our Enterprise IT Operations team. As the Executive Leader of Enterprise IT Operations, you will be responsible for driving the implementation and optimization of our SAP systems, including HR, Procurement, and Travel platforms. This is a unique opportunity to...
-
Global Operations Leader
hace 7 días
Ciudad de México, Ciudad de México Amazon A tiempo completoOperations Manager, Worldwide OperationsWe are seeking an experienced leader to create and execute a worldwide supply chain. The successful candidate will work closely with our retail and operations partners across the globe to effectively manage volume flows and fullness for our fulfillment centers and delivery stations.Main Responsibilities:Safety programs...
-
Logistics Operations Leader
hace 5 horas
Ciudad de México, Ciudad de México MercadoLibre A tiempo completoAre you a motivated and results-driven professional looking for a new challenge? Do you have a passion for software development and a background in operations research?About the JobWe are seeking a Software Project Leader to join our team at MercadoLibre. As a Software Project Leader, you will be responsible for planning, designing, and executing phases of...
-
Financial Operations Leader
hace 6 días
Ciudad de México, Ciudad de México Mondelez International A tiempo completoAbout the JobThis is an excellent opportunity to join Mondelez International as a Financial Operations Leader. You will manage and execute aspects of finance planning and performance management process and related financial decisions potentially including Strategic Plan and Annual Contract planning/forecasting.
-
Sales Operations Team Leader
hace 4 días
Ciudad de México, Ciudad de México DuPont A tiempo completoAbout the RoleThis Customer Service/Sales Operations Team Leader position supports our operations in the Americas and EMEA regions. As a leader, you will oversee a team of professionals responsible for customer service and sales operations.Main Responsibilities:Support customer service teams and leverage operations professionals.Standardize processes and...
-
Director of Operations
hace 1 semana
Ciudad de México, Ciudad de México Bright Machines, Inc. A tiempo completoDirector of Operations (Guadalajara Site Leader)Bright Machines, Inc.USD 80,000 - 150,000RETHINK MANUFACTURINGThe only way to ignite change is to build the best team. At Bright Machines, we're innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and...