Customer Service Class Starting September 22nd
hace 3 semanas
Job Summary:This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.Key Responsibilities:- Resolve routine, complex, and unique questions/issues.- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.- Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).- Working knowledge of insurance policies and related processes and procedures.- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted- Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.- Inputs and tracks into the appropriate databases.Supervisory Responsibilities:This job does not have supervisory dutiesPreferred Qualifications:Education and Experience- High school diploma or equivalent experience- 1.5-3 years customer service experience preferredFunctional Skills- Insurance background is preferred- Excellent level of communication skills (both written and verbal)- Flexible and adaptable to business requirements for changes needed to service the customer- Collaborate with peers and management on special projects and committees- Ability to prioritize and multi-taskIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.
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Customer Service Class Starting Feb 23
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoPrimary Purpose: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents. Essential Duties and Responsibilities: - Following is a summary of the essential...
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World Class Service
hace 4 semanas
Tijuana, México Taskus A tiempo completoWhat does a Customer Support Representative really do?Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role.We make sure we get the best of the best, after all, we are a...
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World Class Service
hace 3 días
Tijuana, México TaskUS A tiempo completoWhat does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a...
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Customer Service Starting March 29Th
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoPrimary Purpose:The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between National General Insurance Company policyholders and independent agents.Essential Duties and Responsibilities:- Following is a summary of the essential...
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Customer Service/ Starting Date/ April 1st 2022
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completo**Insurance Service Representative** **Job Description and Responsibilities**: Be the voice of Integon Service Co! We’re looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders! You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance...
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Customer Service/ Starting Date/ April 1st 2022
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completo**Insurance Service Representative****Job Description and Responsibilities**:Be the voice of Integon Service Co! We’re looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders! You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company....
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Customer Service Representative/Starting June 10 Th
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoPOSITION ONSITE IN TIJUANA*must be fully bilingual***JOB DESCRIPTION****Primary Purpose**:***The Insurance Service Representative is responsible for customer service inquiries received from internal and****external customers along with maintaining and growing a relationship between National General Insurance****Company policyholders and independent...
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Customer Service Agent | Collections Specialist
hace 4 semanas
Tijuana, México North American Production Sharing De México, S.A. De C.V. A tiempo completoWe are seeking a Bilingual Call Center Collections Specialist to join our dynamic team starting September 22.You'll be responsible for managing a high-volume portfolio of auto loans, primarily serving clients in the U.S.-Mexico border region.This is a soft collections role focused on customer engagement, payment solutions, and credit protection.You'll work...
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Insurance Service Representative/starting Date Sep
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**:The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between Integon Service Co policyholders and independent agents.**Essential Duties and Responsibilities**:- Following is a summary of the essential functions for...
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Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**: The Insurance Service Representative is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between Integon Service Co policyholders and independent agents. **Essential Duties and Responsibilities**: - Following is a summary of the essential...
