HCM Consultant- Next Gen

ADP is hiring an HCMC Implementation Consultant

• Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued?
• Do you have a passion for out-of-the-box thinking and a commitment to making sure clients get the most for their investments?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

As a HCMC Implementation Consultant, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success. Once ADP services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients' employees -- from paychecks to health benefits and beyond.

You will spend your day ensuring your clients are comfortable using ADP's products and services. Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients towards the best solution for their unique business needs. Still, every day will be different because the new clients you meet span geographies and industries, requiring different solutions to satisfy their specific needs. That will keep things interesting, and our top-ranked training will help set you up for success

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Onboard Clients: You'll create exceptional onboarding experiences for each product or service implementation. You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.
• Implement ADP Technologies: To deliver a comprehensive ADP solution, you will consult with clients and analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally: You will collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task & Communicate: You will work on multiple time-sensitive projects and follow-up items at the same time. You will share essential information with clients and the teams you work with at ADP.
• You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the calendar year.

TO SUCCEED IN THIS ROLE: Required Qualifications

• At least 2 years of experience working in an implementation or business consulting environment
• At least 1 year of experience working in HCM
• Proven track record of delivering excellent customer service
• Experience in servicing a portfolio of clients
• You communicate effectively, both verbal and written

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE:

• You maintain focus and work effectively with multiple demands
• HR experience
• You can work both independently to provide solutions to the client and as part of a team to accomplish implementation tasks
• You possess client relationship skills including the ability to influence and guide the client to the best solution to help resolve their client need
• You are comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• You can recognize basic procedural issues as they arise during the implementation process, and escalate to the appropriate level
• You demonstrate learning agility and critical thinking skills and apply basic concepts in new implementation situations
• You're proficient in the latest web technologies with working knowledge of various operating systems
• You have excellent analytical and time management skills
• Proficient using Microsoft Office, FinancialForce
• You have highly-recognized professional certifications, such as SHRM-CP, CAPM, PMI-ACP, FPC, or aPH

YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:

• Belong: by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Be your healthiest: Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being: We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back: and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward: Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.