Senior Manager, Human Resources

Overview Senior Human Resources Manager – Mexico City, Mexico. Lead HR initiatives for the local office, partnering with Office Head(s) and Talent Partner, and driving strategic programs across the local team. Responsibilities Act as HR Business Partner to Talent Partner, developing local office people strategy and implementing tracking/feedback mechanisms to ensure performance against the plan. Partner effectively with the local leadership team to deliver quality and relevant initiatives and programs, including performance management, compensation, learning and development, global training, communication (office‑wide, class‑specific, individual), connectedness, promotion processes, and retention. Provide recommendations and support to ensure all local employee engagement initiatives are aligned with the broader Americas talent strategy. Oversee HR programs and activities including onboarding, compensation and benefits, employee relations, feedback systems, international transfers, and departure procedures. Implement global HR programs locally and design specific local programs as necessary to align to broader firm programming. Ensure the highest quality of HR processes, manage the daily operations of the HR department, and create/adhere to reporting procedures and methods to measure success. Coach and develop a team of HR professionals. Manage annual operating budgets. Partner with Office Leadership to ensure all talent populations are integrated into the office and invited to meetings/trainings relevant for their role. Ensure leadership teams understand how different populations interact with all office teams. Take leadership role in risk management and employee relations. Keep abreast of existing and changing employment laws and work with the Employee Risk Management (ERM) team to update all policies/practices as needed to stay compliant. Coach, advise, educate, and train management on employee and talent matters. Provide HR advice on tricky situations. Monitor policy decisions to ensure appropriate outcomes. Investigate, advise on and oversee appropriate follow‑up for routine employee relations complaints; coordinate with senior leadership and the ERM team on serious issues. Work with OH/Talent Partner and Business Operations team to ensure events are planned and executed consistently with our policies. Play lead role in the local Office Situational Response Team, advising on appropriate responses and liaising with regional teams as necessary. Respond to employee concerns. Act as an ombudsman and "eyes and ears" of the office or region (morale, culture, overall employee satisfaction). Coordinate with regional HR Operations Center and Global Centers of Excellence to ensure proper administration of regional policies/processes. Actively participate as a member of the worldwide HR Leadership team. Participate in global and regional HR calls and meetings. Engage in ad‑hoc project work and experience sharing as necessary. Perform special office, regional or global projects as required. Qualifications Bachelor's Degree in Human Resources Management, Psychology or Business‑related discipline. Comprehensive knowledge of all functional areas of Human Resources, typically gained through at least 7‑10 years of progressive HR experience. Experience in a professional services environment is highly desirable. Demonstrated experience acting as a trusted advisor to management regarding HR issues. Demonstrated experience resolving complex employee relations issues. Demonstrated experience managing staff. Detailed knowledge of local employment laws, as well as U.S. immigration laws preferred. Strong analytic capabilities; ability to use data to generate insights and recommend actions. Strong interpersonal, communication and project management skills. Ability to juggle multiple priorities and meet deadlines. Solid organizational skills and attention to detail. Strong process skills of follow‑up and follow‑through. Sound judgment when dealing with highly confidential information. Ability to work productively both independently and as an integral member of various teams. Ability to interact with employees at all levels in a fast‑paced environment, under pressure, remaining flexible, proactive, resourceful and efficient, with the highest levels of professionalism. This role follows a hybrid model, requiring in‑office presence at least 4 days per week. Employment Details Location: Mexico City, Mexico (Monterrey office also relevant). Hybrid model – in‑office 4 days per week. Employment type: Full‑time. Job function: Human Resources. Industries: Business Consulting and Services. Company Overview Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future across 62 cities in 37 countries. Our 10‑year, $1B+ commitment to pro bono work powers organizations addressing education, equity, economic development, and the environment. #J-18808-Ljbffr