Fraud Recovery Specialist

The Fraud Risk Recovery Specialist will be using analytical and self-learning skills to fight fraud chargebacks and implement and manage other fraud recovery operation within the markets Bitso Operates. The team is responsible for reviewing fraud chargebacks, and build dispute cases to recover funds on behalf of Bitso, monitor our success rates, and analyze results. Also, will interact with other Financial and Payments institutions to enhance recovery funds in a collaborative effort to reduce fraud losses. You'll also have the opportunity to influence key product decisions through your insights, while supporting the evolution of our automated solution. We are looking for a results driven person, with strong attention to detail - with the ability to use your knowledge to construct, implement and manage estate of art automated solution in the world of chargeback and recoveries. This person should enjoy working with clients and creating the best solution possible, all while communicating with multiple stakeholders. A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall Fraud Risk Management process.**Your impact**:- Achieve fraud loss goals while ensuring best in class Customer Experience;- Be an expert expert in fraud chargebacks and recovery.- Complaint handling, fraud alerts analysis, investigations and customer escalations;- Investigate chargeback data, submit disputes, and analyze results.- Interact with banks, other financial and payments companies and customers to validate information and to confirm or cancel transactions;- Interaction with other Financial Institutions in funds recovery process and overall collaboration;- Resolve customer issues within the scope of existing service level agreements;- Identify system and process improvements to improve chargeback and other recovery process;- Review and investigate transactions resulting in chargebacks, extract emerging trends, and glean impactful insights to improve our chargeback management solution.- Expect a fast-paced, fun production environment that includes continuous delivery, quality management, knowledge sharing, and collective ownership.**Who you are**:- +2 years experience acting as Fraud Recovery Analyst, with proven experience in cards chargeback process;- +2 years of financial services fraud investigation experience preferred;- Excellent written and verbal communication skills;- Strong organization and prioritization skills;- Proven experience using Fraud Recovery and Chargeback Tools & Process;- Must embrace change and thrive in an evolving department;- Passionate about identifying trends and opportunities to simplify, or standardize processes;- Strong problem solving and analytical skills;- Extreme attention to detail;- Ability to critically think and assess complex issues;- Ability to spot issues, address conflicts and escalate issues where appropriate;- Proficient Spanish and English.LI-Remote**About Bitso**:Bitso is Latin America's leading cryptocurrency platform. Our goal is to evolve how we think about and use money. We believe that we should all have the opportunity to use our money whenever we want it, and how we want it, without boundaries or schedules. To achieve this, we provide individuals with fast, cheap, seamless and user-friendly financial services powered by blockchain technology.Cryptocurrencies do not rely on intermediaries to give them legitimacy or value. Instead, they are valuable because of the peer-to-peer technology that powers them. We firmly believe in crypto and the use cases it has. It's time for the world to upgrade to a fair, open, transparent, and global financial system for all. **#makecryptouseful.**Bitso promotes an environment where people are treated fairly and with respect, free of discrimination, bullying, harassment, violence or threats.**Compensation and Benefits**:- **Purpose**: You'll be part of something bigger, working towards financial disruption and inclusion across Latin America.- **Culture**: You'll work in a thriving, friendly, and fun environment that promotes open discussions, jokes, learning, video games, and lots of fun.- **People**: You'll work with some of the most driven and intelligent people in the crypto space, engaging with a network of diverse talent from 25+ nationalities bound by our quest to #makecryptouseful.- **Salary**: We pay competitively in the countries where we operate.- **Venue**:Work from wherever you want, work asynchronously; this role is fully remote to give you maximum freedom.- **Unlimited Paid Time-Off**: You choose your number of days off. Recharge batteries and enjoy who you are outside the office- **Employee Stock Option Plan**: we want our team members to be owners of the company. Therefore, as we all together crave for the success of our business, you will be eligible to participate in our stock option plan- This role is expected to wor