Microsoft Teams Room Engineer

Microsoft Teams Room Engineer Astellas Pharma Location: Mexico City, Mexico. Hybrid work. Overview Are you driven to make a real difference in the lives of patients? We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact. Location and Working Environment This position is based in Mexico City and will require hybrid work. Hybrid work days allow time to connect with colleagues at the office with flexibility to also work from home. Purpose and Scope The position is responsible for ensuring the seamless operation of Microsoft Teams Rooms across the organization, supporting high-quality video conferencing experiences by managing room technology, assisting users, and troubleshooting issues in real time. Role and Responsibilities Monitor and manage Microsoft Teams Rooms to ensure optimal performance and availability. Provide remote real-time support for meetings, including setup, troubleshooting, and escalation as needed. Maintain and update room systems, including hardware (cameras, microphones, displays) and software (Teams Room app, firmware). Collaborate with IT support teams to resolve technical issues and implement improvements. Conduct routine checks and preventative maintenance to minimize disruptions. Assist users with scheduling, joining, and managing Teams meetings in room environments. Document incidents, resolutions, and system changes in accordance with IT service management practices. Stay current with Microsoft Teams Room updates, features, and best practices. Support hybrid work initiatives by ensuring meeting equity and accessibility across Teams Rooms. Required Qualifications Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent work experience. 3+ years of experience supporting Microsoft Teams Rooms or similar video conferencing platforms. Strong understanding of AV technologies, including cameras, microphones, speakers, and displays. Familiarity with Microsoft Teams, Microsoft 365, and Windows-based systems. Excellent troubleshooting and problem-solving skills. Strong communication and customer service abilities. Ability to work independently and manage multiple priorities in a fast-paced environment. Experience with platform monitoring, reporting, and issue resolution. Proficiency in PowerShell scripting for automation and administration. Preferred Qualifications Microsoft Teams Rooms certification or equivalent technical training. Familiarity with enterprise networking concepts related to Teams performance (QoS, bandwidth planning). Experience in large-scale Teams deployments and migrations. Knowledge of ITIL or other IT service management frameworks. Experience with agile delivery practices. What awaits you at Astellas Global collaboration: Become part of a connected global business of like-minded life science leaders dedicated to improving patients' lives worldwide. Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day. Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare. A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions. Our Organizational Values and Behaviors Values: Innovation, Integrity and Impact sit at the heart of what we do. Behaviors: We come together as ‘One Astellas’, working with courage and a sense of urgency. We are outcome focused and consistently take accountability for our personal contribution. Seniority Level Entry level Employment Type Full-time Job Function Information Technology Industry Pharmaceutical Manufacturing #J-18808-Ljbffr