Victoria’s Secret

Your Role

The role of the District Manager is to be the in-market Brand Expert responsible for collaborating with leadership to manage the day-to-day International franchise business; the core functions are to coach, train, escalate and expedite. They are the liaison accountable for ensuring achievement of sales targets, driving flawless store execution, identifying opportunities, and providing on-going support to franchise partners.

Why You Belong Here

At Victoria’s Secret & Co, we acknowledge your value. We recognize that every associate has something unique to add to our brand and business. We strive to recruit, retain, and advance diverse talent that reflects the customers we serve and the communities where we live and work. We foster a culture where everyone belongs because we know our business thrives most when we look for, listen to, and amplify diversity, equity, and inclusion.

We place the customer at the heart of everything we do. We dream big, embrace curiosity and creativity while always learning from our mistakes. We lead with integrity, trust, and respect to achieve the best outcomes as one team.

Your Impact

Grow & Drive the Business: Deliver consistent sales growth

• Maximize sales potential through business analyses
• Use provided business tools, along with personal insight to maximize understanding and improve results
• Recommend solutions to identified opportunities taking into consideration cross-functional interdependencies, and cultural complexity
• Align with leadership and franchise partners on action plans from Weekly Business Reviews to address identified opportunities, integrating weekly sales results (top line, category, collection, store, etc.)
• Provide monthly hindsight and learning’s back to the U.S. team
• Create customer intimacy through spending time in stores, reinforcing the use of company provided training tools, and personally demonstrating how to foster a customer-centric culture
• Ensure our brand standards are translated to each market incorporating cultural differences; participate in sending and evaluating Daily Pics of International stores, partnering with franchise partners to deliver upon the follow-up actions
• Create a disciplined culture focused on flawless execution of processes, procedures, and initiatives, while identifying and communicating to leadership opportunities for improvement within said programs
• Provide input into the strategic development of expansion plans

Capability: Drive operational excellence, and demonstrate inspiring leadership

• Influence appropriate merchandise flow and inventory levels per market; influence depth, breadth, sell-through, and markdown’s; understand the inventory cycle to identify opportunities to improve or sustain optimal performance with inventory levels, inventory availability in-store, transit times, and store allocation
• Conduct market research in region to identify key competitors’, and cultural customer influences.Recap findings for Merchandising, Marketing and various leadership teams
• Support partners in new store opening execution of stores identified by both the franchise partner, and as a critical focus
• Escalate critical issues impacting performance and work with the Head of Partner Management to eliminate obstacles, expedite issue resolution, and ensure operational execution and financial goals are achieved

Talent and Culture: Build high performance store leadership teams that exemplify Victoria’s Secret & Co. company values

• Participate in talent recruitment, including field complements, and retention strategies in collaboration with the franchise partner, and U.S. Store Operations
• Build talent by assessing strengths, and identifying skill and/or behavior gaps in existing partner Field (FLT) and Store (SLT) leadership teams
• Establish in-store leadership and associate role clarity and behaviors – accessing and identifying gaps in existing associate roles, and if necessary, influence where appropriate
• Collaboratively coach and train partner FLT and SLT leadership teams to deliver a consistent, branded customer experience across all stores, including:
• On-boarding, and guiding store teams on all aspects of our in-store experience
• Training store teams on effective selling techniques through the use of our performance management tools/processes
• Distortion of time to the transfer of knowledge and skill through consistent store visits, and subsequent follow-up on execution with U.S. Store Operations and Field teams
• Inspiring a shared vision by communicating clear goals, and fostering a positive and rewarding work environment
• Regular store visits to include in-store activities, behavior modeling and FLT/SLT coaching focused on:
• Execution of the overall customer experience, including selling model and visual merchandising (includes merchandise flow)
• Accuracy of in-store marketing/marketing activities
• Effectiveness of training programs and sustainment of learning
• Monitor store condition and communicate maintenance issues/expected resolution to franchise partners
• Escalate issues to appropriate teams and leadership when necessary

Partnerships: Continually work to build strong relationships with our franchise partners

• Provide timely and effective communication, including participation in relevant monthly and quarterly business reviews
• Cascade information appropriately and keep franchise partners fully informed and updated on customer-facing Brand activities, initiatives, and strategies
• Provide on-going partnership with partner Field Leadership (FLT) to ensure consistency and compliance of Brand standards and execution, including floor set and launch cadence, pricing, promotions, and markdown adherence.

Your Experience

• 3 – 7 years of experience in Retail Operations/Field Management. Franchise (partner) experience strongly preferred and/or multi-unit store management
• Fashion/beauty experience strongly preferred
• Proven record in talent development and influence
• Ability to quickly analyze key business metrics, and results to identify performance improvement opportunities, and recommend meaningful solutions
• Capable of creating customer intimacy through an acute sense of brand and customer awareness
• Strong interpersonal skills, and the ability to build effective business partnerships
• Ability to work cross level, cross-functionally, cross-culturally, and build strong relationships
• Ability to work with Senior level leadership
• Ability to recognize when to be hands on and when to step back and take a coaching/teaching role
• Ability to communicate, influence, and negotiate effectively
• Proven organizational skills with the ability to manage multiple demands with competing priorities, and allocate time effectively
• Must have ability to recognize opportunities and quickly turn opportunities into recommendations
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
• Ability to travel up to 50%, fluency in English required, fluency in other local languages a plus
• Bachelor’s Degree or equivalent experience required.