AMER/LATAM Security
hace 2 meses
Who we're looking for
The AMER/LATAM Security & Safety Manager is responsible for physical safety and security as well as compliance with occupational health and safety requirements in our AMER and LATAM regional offices - San Francisco, Madison, Mexico City, São Paulo, and Montreal as well as other smaller field sites. As part of the Global Security & Safety team, this role performs multiple security and safety duties including conducting investigations, performing security and safety office inspections, executing security & safety planning and support for corporate events, and evaluating and responding to life safety incidents.
This role reports to the Director of Global Security & Safety and supports the needs of the Global Security & Safety team globally.
What you'll be doing
- Plan, implement, and verify risk control and compliance programs to ensure the employment of safe work practices including, but not limited to: emergency response, workplace violence, fire prevention, injury and illness prevention, and compliance with local health and safety regulations.
- Lead investigations of AMER/LATAM safety and physical security incidents and provide well-articulated reports, briefings, and recommended actions.
- Regularly conduct physical security and health and safety assessments of offices in the AMER/LATAM region.
- Partner with the corporate events team to provide pre-event security and safety planning as well as on-site support for large corporate events.
- Prepare, implement, and lead a volunteer Zendesk Emergency Response Team for offices in the region.
- Work closely with the Global Security Operations Center in Madison, WI to evaluate threat intelligence as well as respond to life safety events.
- Develop safety and emergency preparedness protocols and training for staff, liaising with individual offices’ local emergency services and local site leaders to ensure preparedness and compliance with Zendesk policies and local law.
- Supervise the security staff at the reception desk at our HQ location in San Francisco.
What you bring to the role
- Strong analytical and communication skills.
- Ability to build partnerships and work collaboratively with regional and global internal stakeholders.
- Highly adaptable.
- Team-player attitude—your enthusiasm will get others to partner with us and be our advocates within their teams.
- Willingness and ability to travel internationally 10% of the time.
Basic Qualifications:
- 5+ years experience leading a security & safety program, preferably in a multi-site or multi-country environment.
- Experience overseeing security guard force operations.
- Experience in managing a corporate health & safety program.
- Bachelor’s degree (or equivalent), years of experience may be substituted for education.
- Fluent in English.
- Excellent written and oral communication skills.
Preferred Qualifications:
- Experience using the S2 access control system.
- Experience in event security and safety planning.
- ASIS Certified Protection Professional (CPP) or other industry certification.
- Prior Military/Law Enforcement/First Responder experience.
Where We Work (Hybrid)
This role must attend our Mexico City office on a weekly basis. The specific in-office schedule is to be determined by the hiring manager. Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
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