Client Operations Lead | Mexico City | Remote
hace 1 día
Client Operations Lead | Mexico City | Remote Join to apply for the Client Operations Lead | Mexico City | Remote role at OpsArmy Careers. Position Type: Full-Time Location: Remote Apply here: About The Role: Were hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent supporting those accounts. This role focuses on keeping operations aligned, performance on track, and communication clear on both sides. You'll work closely with clients to understand expectations, monitor delivery, and proactively address concerns. At the same time, you'll coach and support talent—helping them stay productive, confident, and aligned with service standards. This is a hands‑on leadership role ideal for someone with BPO or service delivery experience who’s ready to step into broader responsibility. Key Responsibilities Act as the primary operational contact for assigned client accounts Maintain regular check-ins to ensure satisfaction and retention Translate client expectations into clear guidance for talent Coach team members on quality, productivity, and communication Monitor attendance, output, and workflow adherence Track deliverables and ensure tasks move on schedule Maintain and reinforce SOPs across accounts Address issues early and resolve misalignments calmly and professionally Qualifications 2–5 years experience in BPO, operations, or client‑facing roles Experience managing client relationships and supporting retention Experience coaching or guiding team members Strong English communication and organization skills Comfortable managing multiple accounts simultaneously Apply here: #J-18808-Ljbffr
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Mexico Site Lead, Mexico City
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distrito federal, México ION A tiempo completoJoin to apply for the Mexico Site Lead, Mexico City role at ION Join to apply for the Mexico Site Lead, Mexico City role at ION Get AI-powered advice on this job and more exclusive features. Lab49 is an award-winning specialist consultancy that creates bespoke technology in partnership with the most important companies in finance.We were founded in 2002 to...
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Remote Client Operations Lead for Growth
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distrito federal, México OpsArmy Careers A tiempo completoA leading operations firm in Mexico City is looking for a Client Operations Lead to manage client relationships and support talent. This role requires 2-5 years of BPO or service delivery experience, strong coaching skills, and proficiency in English communication. Your responsibilities include acting as the primary contact for clients, ensuring satisfaction...
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World Cup Host City Lead: Event Operations
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