Customer Service Rep Ii

**Position Ov e r v iew**:This position is responsible for day-to-day execution of all areas of customer service and sales support, including call center participation, pre-sales inquiries, quoting/order entry, issues resolution, and sales reporting. The Inside Sales Rep II is expected to demonstrate advance knowledge of products, customer agreements, and sales transactions. Establishing strong customer relationships with key accounts make this position a key contributor factor to outstanding service that differentiates the Genie brand from the competition. Strong initiative, leadership, and problem-solving skills are expected as well as a genuine desire to help customers.**Resp o n s ibili t i e s**:Respond to sales inquiries and requests for quotation in an accurate and timely mannerEnsure phone queue support meets established performance goals Receive and process customer orders in a timely, accurate, and efficient mannerCoordination with intercompany departments to resolve customer inquiries (Logistics, Finance, Production)Ensure that order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentationIdentify, address, and escalate issuesMinimize shipping delays through judicious use of hold orders and ship holds and by minimizing will call delays Optimize order fulfillment by monitoring status’, identifying roadblocks, and implementing corrective measures in a timely manner Monitor performance metrics and make recommendations for improvement Engage in process thinking and deploy principles of Lean Management Personal Development / Training Sales Reports Customer visits and training**Requirements**:High school diploma or equivalent requiredMinimum of (4) years of experience in Sales, Customer Service, Marketing, Communications, Service working in one of these areas or relevant bachelor's degreeEnglish language fluencyAbility to work an in-person or remote hybrid work schedule based in Monterrey, MexicoEffective, polished interaction with customers, proven ability to quickly capture relevant information; explain next steps in resolving issues; communicate next steps and status, and inspire confidenceAbility to use Microsoft office tools, especially Outlook, Teams, Word, ExcelAbility to establish strong external and internal business relationsDemonstrated ability to think and act strategically in a fast-paced environmentDetailed oriented, good organizational and time management skillsAbility to handle stressful situations in positive, tactful manner**Nice to have**:Bachelor's Degree from an accredited institution in Business, Marketing, or CommunicationAbility/interest in onboarding in Washington State, USASalesforce, CPQ (configure price quote) and Oracle ERP experience and the a bility to adapt and learn new systemsProficiency in problem-solving through the ability to self-learn, think critically, and have fun while doing itAbility to work in ambiguous situations; effectively manage change; shift gears comfortably; decide and act without having the total picture; comfortable handling risk and uncertaintyAssimilate quickly into a team environmentAbility to manage and multi-task across several systems at once, and keep on top of detailsAbility to work in an environment where all ideas are welcome, discussed, and critically analyzed; where once a decision is made, even if it’s not your preference, you go commit to making it a successAbility to travel internationallyKnowledge of process improvement and lean manufacturing conceptsEnthusiasm to interact with internal Team Members, customers and associated customer-facing processesIf you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.**Location**: MX-Monterrey HR**Department**: Customer and Product Support**Job ID**: 37403**Terex Overview**:At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us**Additional Information**:We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity