Remote Customer Service
hace 3 semanas
**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. _****Job Title**:**Remote Customer Service & Support Specialist **(100% Work From Home)****Location**:Remote from Latin America**Position Type**:Full-time**Salary**: $1300 USD per month**Schedule**:8 am to 5 pm Eastern Standard Time. (with an hour lunch)**About Our Client**:Our client, a merchant services company, guides businesses on a direct path to accelerated growth with their comprehensive suite of solutions and white-glove customer service, tailored to enhance revenue and elevate payments at all risk profiles. Their team is growing, and they're seeking a dedicated Customer Service & Support Specialist to join their dynamic team.**Job Overview**:As a Customer Service & Support Specialist, you will play a crucial role in providing their clients with professional support, ensuring their satisfaction and loyalty. Your primary focus will be on resolving issues related to merchant services, technical problems, and account inquiries. You will serve as the first point of contact for their clients, embodying the company's commitment to excellence and white-glove service. Your responsibilities include delivering prompt and professional support via various channels, managing customer accounts, and ensuring adherence to quality standards and industry regulations.**Responsibilities**:**Technical Support**: Assist customers with troubleshooting technical issues related to payment processing systems and software. Guide them through solutions clearly and understandably.**Dispute Handling**: Manage and resolve customer disputes and chargebacks, coordinating with internal departments and external agencies as necessary.**Account Management Support**:Help customers with account set-up, updates, and closures. Offer guidance on using company services and products effectively.**Feedback Collection**:Collect and report customer feedback to improve products and services. Identify common trends and issues to aid in the development of proactive solutions.**Training and Development**:Participate in training sessions to stay updated on industry standards, product knowledge, and customer service best practices.**Qualifications, Skills, and Key Competencies**:- High school diploma or equivalent- Proven experience in customer service, preferably in the credit card processing or financial services industry.- Strong communication skills, both verbal and written, with the ability to convey complex information understandably.- Excellent problem-solving skills and the ability to think analytically.- Patience and a positive attitude in handling challenging customer interactions.- Proficiency in CRM software and Microsoft Office Suite.- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.- Higher education or certifications in customer service or a related field are a plus.- Excellent English level both written and spoken**Benefits**:- Flexible schedule- On-the-job training- Work from home**Salary:**$1,300 USD / month**Schedule:- 8 am to 5 pm Eastern Standard Time. (with an hour lunch)**Application Disclaimer: Please Read Before Proceeding
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Customer Service Representative
hace 4 semanas
Desde casa, México 1 Customer Service A tiempo completoJob Title: Customer Service Representative (Bilingual English/Spanish)Company: 1 Customer ServiceLocation: Remote - Mexicali, Baja California**Job Type**: Full-Time (40 Hours per week)Job Summary:Key Responsibilities:- Work with our ticket system to resolve customer inquiries and complaints in a timely manner- Retain customers and resolve customer complaints...
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Customer Service Representative
hace 4 semanas
Desde casa, México Remote Hive LLC A tiempo completoCustomer Service Representative (Remote)**Pay**: $6.25 USD/hour**Location**: Remote (Work from Home)**Job Type**: Full-Time**Responsibilities**:- Respond to customer inquiries in a professional and timely manner- Provide accurate information and resolve issues effectively- Maintain a positive and empathetic attitude- Follow established procedures and...
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Customer Service Representative
hace 3 semanas
Desde casa, México Remote Leverage A tiempo completo**Customer Service Representative**Hiring **REMOTE Customer Service Reps -**Multiple positions immediately available.**$1000-$2500 USD per Month**We help US businesses hire applicants from Latin America and the Philippines, and we have multiple open Customer Service Rep positions we need to immediately hire. You would be working with the business directly,...
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Remote Customer Service Specialist
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Desde casa, México Gorilla Paper Inc A tiempo completoResponsibilities:- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department- Handle outbound calls to follow up on customer inquiries or sales leads- Assist with data entry and maintenance of customer records- UPS, USPS Shipping Claim, Shipping Error Records, SHIPSTATION shipping adjustment.Qualifications:-...
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Customer Service Manager
hace 4 días
Desde casa, México Excent Capital A tiempo completo**About the company**Excent Capital Ltd is a regulated international investment broker headquartered in London. We have offices in Seychelles, Mexico and Brazil. We offer our clients a global investment platform in various OTC products.**Customer Service Manager**- Our Customer Service Manager will be based in our London headquarters and will be pivotal in...
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Service Desk
hace 4 semanas
Desde casa, México Open Service A tiempo completo**Descripción**Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de la Información.Te invitamos a participar en el proceso de nuestra siguiente vacante:**Service Desk (remoto)**Horario: lunes a viernes de 8:00 a.m. a 6:00 p.m.**Requisitos**:- Gestión y...
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Customer Service Representative
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Desde casa, México APC Tech A tiempo completoRespond to customer inquiries promptly and accurately through chat platforms- Handle complaints professionally, escalate unresolved issues, and ensure proper documentation- Provide accurate information regarding ongoing promotions, benefits, and platform procedures- Monitor, follow up, and ensure resolution of customer requests- Use backend and frontend...
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Dispatcher/customer Service Representative
hace 4 horas
Desde casa, México Local Service Pros Plumbing A tiempo completoGreat opportunity to join a stable family-owned company with a great work/ life balance. Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...
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Remote Customer Service Representative
hace 3 semanas
Desde casa, México Hire Latam LLC A tiempo completo_**HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in...
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Fully Remote: Customer Service Reps
hace 5 días
Desde casa, México Kypsi A tiempo completo**READ BEFORE APPLYING: TOP AGENCY HIRING CUSTOMER SERVICE REPS IMMEDIATELY**Want to be part of a high-performing customer experience team?**Kypsi**, a top 3% sales development agency that’s worked with over 500 companies worldwide, is looking for **Customer Service Representatives** to join our fast-growing team. We handle multiple campaigns and offer...
