Product Support Specialist 2
hace 2 semanas
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on itPosition Overview:We are currently seeing self-motivated, action-oriented individuals to join our Product Support team working with customers in the US & Canada supporting technical and functional inquires related to the OmniPod SystemResponsibilities:- Responds timely and satisfactorily to resolve customer inbound calls, supporting all current OmniPod System pump models and drug delivery systems.- Utilizing process flows and work instructions to accurately record and document all customer interactions within the CRM system in accordance with federal FDA regulations.- Acts as a customer advocate to represent the customer’s needs internally.- Ensures work is performed in compliance with all legal requirements, company policies we relating to Privacy, HIPAA and other applicable global privacy regulations.- Exceptional call handling soft skills; must possess the ability to conduct active listening while being empathetic and reassuring the customer.- Consistently maintaining departmental standards for quality performance by maintaining a monthly average of 90%- Achieving defined Service Level Agreements and Key Performance Indicator goals, which include without limitation- 90% schedule adherence- 2.5% Call Abandonment RateAverage After Call Work (ACW)- 145 seconds- Must pass Product Support Certification courses and checkpoints throughout training, as well as any ongoing training.Required Qualifications- Bachelor's degree or Highschool diploma (Bachillerato/Bachiller) or equivalent certification- Between 5 - 8 years in medical call center experience or medical support experience- Experience with use of electronic documentation systems required.- Ability to type 45+ WPM with a high rate of accuracy.Preferred Qualifications- Technical school, or Bachelor’s degree- Experience working in a HIPAA environment highly preferred.Location:- Onsite- Hybrid eligibility contingent on individual performance.
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Product Support Specialist 2
hace 2 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
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Product Support Specialist 2
hace 4 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in **** with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform.In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...
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Product Support Specialist 2
hace 4 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...
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Product Support Specialist 2
hace 2 días
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
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Product Support Specialist
hace 4 horas
Guadalajara, Jalisco, México Ottimate A tiempo completoJob Type: Contractor/Full-timeInternal Job Title: Product Support Specialist L1Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment...
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Product Support Specialist 2
hace 3 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...
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Product Support Specialist 2
hace 2 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...
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Product Support Specialist I
hace 2 semanas
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...
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Product Support Specialist 1
hace 1 semana
Guadalajara, México Insulet Corporation A tiempo completoInsulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...
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Product Support Specialist I
hace 4 semanas
Guadalajara, México Vipre Security Group A tiempo completoJoin an energetic team in one of the hottest growing sectors in software—Cybersecurity.**Tier 1 Product Support Specialist**Essential**Responsibilities**:- Promote and maintain a high quality, professional, service-oriented company image among internal and external customers.- Educate and train customers on their security solutions providing excellent...
