Software Engineering Lead

1 Opening- Mexico City**Role description**:**Software Engineering Lead****Lead I - Software Engineering****Who We Are**:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.**You Are**:UST is searching for a Software Engineering Lead who will be setting up and maintaining the necessary infrastructure to support development and operational activities.**The opportunity**:- IT Tools support for Engineering organization (e.g., Polarion, Jira, Confluence, Azure DevOps, Bamboo, Jfrog Artifactory)- Continuous Integration and Continuous Deployment (CI/CD): Implementing and managing CI/CD pipelines to automate the software release process.- Tool Management: Overseeing various DevOps tools' selection, implementation, and maintenance.- Configuration Management: Ensuring all systems are configured correctly and consistently.- Monitoring and Observability: Implementing tools and practices for real-time monitoring and observability of systems.- Security and Compliance: Enforcing security measures and ensuring compliance with industry standards.- Cloud-Native Technologies: Utilizing microservices, APIs, and other cloud-native technologies to enhance scalability and flexibility.- Infrastructure as Code (IaC): Managing infrastructure through code for efficient provisioning and operation.- Security Integration: Incorporating security practices early in the development lifecycle (Shift-Left Security).- Site Reliability Engineering (SRE): Ensuring the reliability and availability of services through proactive engineering practices.- Agile and DevOps Alignment: Working within Agile frameworks and aligning with DevOps principles for continuous improvement.- Continuous Testing and Monitoring: Conducting ongoing testing and monitoring to maintain high-quality standards.- Collaboration and Communication: Facilitating effective communication and collaboration within and across teams.- Continuous Learning and Improvement: Keeping current with the latest technologies and practices for ongoing professional development.- Data Management: Handling data migration, creation, movement, and removal.- Server and Tools Management: Performing server maintenance, managing backups, and ensuring tool security.- Customer Support: Providing technical support globally and ensuring customer satisfaction with improved Service Level Agreements (SLAs).- Ticketing and Documentation: Monitoring ticket queues, updating knowledge bases, and creating reports.This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.**What you need**:- **Skills**:- Devops Tools- Azure- Polarion**Benefits**Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.**What we believe**:We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.**Humility**:We will listen, learn, be empathetic and help selflessly in our interactions with everyone.**Humanity**:Through business, we will better the lives of those less fortunate than ourselves.**Integrity**:We honor our commitments and act with responsibility in all our relationships.**An Equal Opportunity Workplace, Free of Discrimination and Harassment**At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal