Acs Global Expertise Center Director Lad

ACS Global Expertise Center Director LAD - Q**Applicants are required to read, write, and speak the following languages**: English**Preferred Qualifications**The Global Expertise Center Director for LAD is a senior management role within the Advanced Customer Services organization. The role's primary function is to successfully meet the strategic, operational performance, quality, and budgetary and customer satisfaction & retention objectives set for the assigned business unit.**Responsibilities**:You will be responsible for leading a team of managers and technical resources for your assigned region/subregion. The organization you lead will comprise managers and Advanced Support Engineers (ASEs) teams. ASEs work to successfully deliver the technical component of Advanced Customer Services contracts into designated customer accounts within one or more regions, covering multiple technologies. Your assigned regions will be Latin America, so this will be tour primary region and main area of responsibility.You will lead and manage the ASE teams responsible for providing customers with the guidance and support needed throughout the entire implementation life cycle to ensure Oracle's products' successful and most effective use.You will be responsible for all aspects of the ASE function, including customer satisfaction, employee performance & development, and team morale. You will also work towards optimizing the overall operation of the business and attending to all administrative operational duties.You will operate within Oracle management policies and practices while executing company policies that affect immediate operation(s) and may have a company-wide effect.You will recruit, retain, develop, coach, motivate, and manage multiple managers and/or Technical delivery resources to attain/exceed defined customer objectives. In addition, you will drive the technical and soft skills development of team members in line with ACS objectives and their development plans career goals.You will also support the wider ACS team on delivering against the established business goals, including margin and revenue targets and any support needed to renew customer contracts for continued profitable revenue streams. In addition, you will work closely with the ACS GM for the assigned region/sub-regions. Through this engagement, you will understand and provide the resources and skills needed to deliver ACS Services effectively and efficiently.You will be accountable as the point of contact for remote services within the designated region. You will ensure that appropriate technical skills are available and that resource coverage is in place to fulfil ACS delivery commitments efficiently. This delivery commitment may be onsite, remote or through external vendors.You will ensure high customer satisfaction levels by meeting quality and productivity guidelines. In addition, you will support and execute quality/productivity improvement efforts and understand the strategies of the broader ACS organization.**Cross Line of Business Activities**You will work with Oracle teams across lines of business such as Premier Support, Customer Management, License Sales, Product Development Consulting and Education. Through this engagement, you will identify appropriate solutions for customer needs and ensure your ASE organization can support those solutions.You are accountable for the appropriate utilization of your team and for delivering other identified departmental results through the successful direction of Technical delivery resources within the business unit.**Your Skills & Experience**Over 7 years experience in a management function, especially in an organizational lead capacity, specifically managing other managers.Experience managing and controlling activities in across multiple functional areasProject Management (PMP) certification or extensive Project Management experience across global and diverse organizations preferred.**Expected Core Competencies**ADVOCATING CHANGEAdvocate for key change initiatives; ensure appropriate support for measured risk-taking. Set an example of agility and adaptability. Be an early adopter and champion of new ideas and approaches. Ensure appropriate support and resources for change initiatives.BUILDING STRATEGIC PARTNERSHIPSSecure broad support for initiatives from key players across lines of business (LOB). Actively build connections and partnerships with others across organizational, cultural, and global boundaries. Address and resolve conflicting or competing priorities that may become barriers to collaboration. Integrate global inclusion strategies/behaviors into business strategy and plans.ORGANIZATIONAL INFLUENCINGBuild stakeholder relationships to gain internal and external support and backing. Present and articulate complex concepts and ideas in a persuasive and easy to understand manner. Cultivate networks throughout the organization to support and