Agent-reservations

hace 10 horas

Punta de Mita, México Marriott International A tiempo completo

***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.

Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system.

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONSEducation: High school diploma or G. E. D. equivalent.

Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.**Job Details**:- Job title- Agent-Reservations- Position Type- Full Time- Job ID- - Additional Info- Career area- Reservations- Location(s)- The St.

Regis Punta Mita Resort

  • Agent-reservations

    hace 4 semanas

    Punta de Mita, México Marriott International A tiempo completo

    ***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

  • Agent-reservations

    hace 2 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** 23196005 **Job Category** Reservations **Location** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Agent-reservations

    hace 2 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Additional Information****Job Number** **Job Category**Reservations**Location**The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico, 63734**Schedule**Full Time**Located Remotely?**N**Position Type** Non-ManagementAPTITUDES DESEABLESEducación:Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de...

  • Agente de Reservaciones

    hace 2 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Additional Information****Job Number** **Job Category**Reservations**Location**The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico, 63734**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...

  • Agente de Reservaciones

    hace 2 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Número de Empleo** 23196005 **Categoría de Empleo** Reservations **Ubicación** The St. Regis Punta Mita Resort, Lote H-4, Punta de Mita, Nayarit, Mexico VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management - Marriott International es un empleador que ofrece igualdad de...

  • Agente de Recepcion

    hace 3 semanas

    Punta de Mita, México Marriott International, Inc A tiempo completo

    **Job Number** **Job Category** Rooms & Guest Services Operations**Location** W Punta de Mita, Km 8.5 Carretera Punta de Mita, Punta de Mita, Nayarit, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room...

  • Clerk-reservations

    hace 2 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23110300 **Job Category** Reservations **Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Spa Concierge

    hace 3 semanas

    Punta Mita, México Marriott Hotels Resorts A tiempo completo

    Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with...

  • Supervisor-reservations

    hace 7 días

    Ciudad de México Marriott International, Inc A tiempo completo

    **Número de Empleo** **Categoría de Empleo** Reservations**Ubicación** The Ritz-Carlton Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición** Non-Management- Marriott International es un empleador que ofrece igualdad de...

  • Supervisor-reservations

    hace 2 semanas

    Ciudad de México Marriott International, Inc A tiempo completo

    **Job Number** 23110339 **Job Category** Reservations **Location** Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market...