Senior IT Specialist

About PayJoy PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role The Senior Information Technology Specialist is responsible for carrying out the management and maintenance of the various resources that the organization maintains in its facilities as well as providing support in the resolution of the various issues that may arise within the organization along with the implementation and maintenance of various policies, guarantee the security of information. Responsibilities Helpdesk & End-User Support Provide Tier 1–2 technical support for hardware, software, and SaaS applications. Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals. Support operating systems (Windows, macOS, Linux) and productivity tools. Document issues, resolutions, and procedures in the ticketing system Cloud & Systems Administration Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc.). Manage user access, permissions, and identity services (e.g., Google SSO, IAM). Assist with cloud-based backups, monitoring, and security best practices. Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc. Networking Monitor network performance and resolve connectivity issues. Assist with network security controls and access management IT Asset Management Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning). Maintain accurate asset inventory records and ensure compliance. Coordinate device provisioning, replacements, and returns. Support onboarding and offboarding processes Security & Compliance Follow IT security policies and best practices. Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM). Support audits and compliance requirements as needed Requirements Bachelor's degree in computer science or 3+ years provided support in the form of Linux/Windows/Mac OS architecture. Experience with automation engineering, switches and network technologies. SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO). Strong understanding of system and application integration, as well automation engineering. Able to work off hours for maintenance and projects. Python or other language at a Novice level or higher Benefits Local benefits depending on the country of hire Company-funded health insurance for employee and immediate family Company-funded employee life and disability insurance Paid vacation days, unlimited sick leave $2,000 USD annual Co-working Travel perk $2,000 USD annual Professional Development perk Phone finance, headphone benefit, home office equipment allowance and wellness perks Catered lunches PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening #J-18808-Ljbffr