Gerente Atencion Al Cliente y Logistica

**Vacante para la empresa Nex en Naucalpan de Juárez, Estado de México**:Manager, Customer Experience, Americas is responsible for building and managing the CustomerExperience Team based in Mexico City. He/she will help build the Customer Experience Team whichwill support all the Americas Order Intake, Preferred and Regular customers.Manager, Customer Experience, Americas provides professional knowledge of building customerservice and customer experience teams which support all countries in the Americas.Manager, Customer Experience, Americas networks with other functions to achieve win-winbetween customer needs and company targets.Manager, Customer Experience, Americas is responsible for yearly target setting and developmentdiscussions carried out with the Customer Service Team Leaders and Customer Experience Managersaccording to the Personal Performance Review process.Manager, Customer Experience, Americas will report to the Sr. Manager, Customer Experience,Americas.Responsibilities / Main TasksBuild and collaborate on a team structure in Mexico City that will support all CustomerExperience in the Americas for Preferred and Regular customer segments, as well as OrderIntake for all customers in the AmericasLeading and supporting the proactive activities of the teamsOrganize the resourcing in the areaOrganize and lead the PPR discussionsResponsible for team developmentRelay the company and sales strategy and objectivesMonitor and support that the team results are in line with targets and define correctiveactions if neededTake part in projects and developments having an impact on the sales organization and / oron the customers and organize implementationTake part in area and Americas sales meetings and share information with the teamsOrganize Customer Experience meetingsMake sure that the ways of working are aligned with the whole Americas CustomerExperience organizationMain contact point between other functions and the Customer Experience teams, and viceversaKey CompetencesIn a dynamic and fast paced environment Manager, Customer Experience, Americas needs todemonstrate the following:Builds effective teamsachieve common goals- Forms teams with appropriate and diverse mix of styles, perspectives, andexperience- Establishes common objectives and a shared mindset- Creates a feeling of belonging and strong team morale- Shares wins and rewards team efforts- Fosters open dialogue and collaboration among the teamPlans and aligns- Planning and prioritizing work to meet commitments aligned with organizationalgoals- Sets objectives to align with broader organizational goals- Breaks down objectives into appropriate initiatives and actions- Stages activities with relevant milestones and schedules- Anticipates and adjusts effective contingency plansOrganizational savvy- Maneuvering comfortably through complex policy, process, and people-relatedorganizational dynamics- Is sensitive to how people and organization function- Anticipates land mines and plans approach accordingly- Deals comfortably with organizational politics- Knows who has power, respect, and influence- Steers through the organizational maze to get things doneCustomer focus- Building strong customer relationships and delivering customer-centric solutions- Gains insight into customer needs- Identifies opportunities that benefit the customer- Builds and delivers solutions that meet customer expectations- Establishes and maintains effective customer relationshipsEnsures accountability- Holding self and others accountable to meet commitments- Follows through on commitments and makes sure others do the same- Acts with a clear sense of ownership- Takes personal responsibility for decisions, actions, and failures- Establishes clear responsibilities and processes for monitoring work and measuringresults- Designs feedback loops into work**Skills**:Ability to design and build an effective team in Mexico to support all Americas AreacustomersLeadership skillsOrganizational skillsChange management skillsPresentation and negotiation skillsLanguage skills - Spoken and written English and Spanish languages are essential and otherlanguages an advantageExcellent spoken and written communication skillsLeading with a proactive approachSystems and processes knowledgeCommercial awareness**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Experto**Función departamental**:Atención al cliente**Industria**:Productos Químicos