Helpdesk Associate
hace 3 semanas
**Job Description**:Job Responsibilities Include:- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner- Responsible for driving resolution of incidents on a 24/7 desk- Read text on computer screens for the duration of the shift- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks- Ensure a quiet, private workspace with high speed, wired internet- Travel up to 10% of the time, if required- Lift up to 25 lbs. if needed for equipment setup- Have a working cell phone for manager communication and Two-Factor AuthenticationBasic Qualifications:- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)- Minimum of 1 year of technical troubleshooting experience- High school diploma or equivalent requiredPreferred Skills:- Experience in a call center environment- Demonstrate a service philosophy in all interactions with clinicians and colleagues- Effective communication and interpersonal skills- Proficient typing and English language skills (both verbally and in writing)- Strong listening capabilities to fully understand caller's needs / requests- Exceptional ability to work optimally in a fast-paced environmentAbout NTT DATA Services
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Associate, IT Helpdesk L3
hace 2 semanas
Ciudad de México, Ciudad de México yalo A tiempo completoYaloHi We're Yalo We're on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they...
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Associate, IT Helpdesk L3
hace 2 semanas
Ciudad de México, Ciudad de México Yalo A tiempo completoYaloHi We're Yalo We're on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they...
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Associate, IT Helpdesk L3
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Ciudad de México, Ciudad de México Yalo Inc. A tiempo completoYaloHi We're Yalo We're on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they...
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Helpdesk Analyst
hace 1 semana
Ciudad de México, Ciudad de México Impact Advisors Mexico A tiempo completoTurn Your Technical Skills into a High-Impact Healthcare IT CareerHelpdesk Analyst (Microsoft Ecosystem) - Hospital Technology SupportLocation: On - site. Colonia Del Valle, Mexico CitySchedule: Monday to Friday, 10:00 AM – 7:00 PM (9AM-6PM during Daylight Savings)About Impact Advisors MexicoAt Impact Advisors Mexico, we turn passion for healthcare into...
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Sr IT Support Engineering Associate
hace 4 semanas
Ciudad de México Gilead Sciences A tiempo completoAt Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and...
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Sr IT Support Engineering Associate
hace 2 semanas
Ciudad de México, Ciudad de México Gilead Sciences A tiempo completoAt Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our...
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Sr IT Support Engineering Associate
hace 2 semanas
Ciudad de México, Ciudad de México Gilead Sciences A tiempo completoAt Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our...
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Operations Associate, LatAm
hace 2 semanas
Ciudad de México, Ciudad de México Verse Medical A tiempo completo*Our Mission:*Hospital-Quality Care, Everywhere.The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995.Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series...
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Practicante It
hace 2 semanas
Lerma de Villada, México Freudenberg Group A tiempo completoWorking at Freudenberg: We will wow your world!**Responsibilities**:- Carga de imágenes corporativas en equipos informáticos (Sistema Operativo).- Soporte básico a usuarios (Helpdesk).- Inventario físico de equipos de cómputo, atención al cliente.Qualifications:The Freudenberg Group is an equal opportunity employer that is committed to diversity and...
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Practicante It
hace 2 semanas
Lerma de Villada, México Freudenberg Group A tiempo completoWorking at Freudenberg: We will wow your world! **Responsibilities**: - Carga de imágenes corporativas en equipos informáticos (Sistema Operativo). - Soporte básico a usuarios (Helpdesk). - Inventario físico de equipos de cómputo, atención al cliente. Qualifications: The Freudenberg Group is an equal opportunity employer that is committed to...
