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**Key Responsibilities**:- Performs “assess and estimate” on normal change request for COA (A-segment) related changes- Perform a quality check for other Developer's CR (not own) after the UAT has been completed on quality system before the change has deployed in production system- Develop pre-approved changes -commonly raised, low complexity changes with minor impact if errors occur in production such as master data (B segments, cost centers), hub mappings/- Implement the changes in Production; assure that ALE and transport are completely deployed before promoting the CR to Status 8 (validation to Prod)- Develop higher complexity changes that does not qualify as standard changes such as maintenance of A-Segment, other configurations. Change can be Local, CORE or Expedited.- Carry out requests of standard processes, which are often used and requested by the user, such as request to add to bypass set.- Provide first level support to resolve and restore normal service operation as quickly as possible, and minimize the adverse impact on business operations to ensure that the best possible levels of service quality and availability are maintained- Define normal service operation as within service level agreement (SLA) limits.- To prepare release notes of change request that are to be included in the minor/major release and to be sent to several stakeholders. There are several versions to be prepared: Version 1 on every Tuesday, version 2 on Wednesday and version 3 on Thursday, and version 4 on Monday.- The SPOC's responsibility is to assure that all incoming bypass requests are granted especially during MEC or QEC. The Service Technical request are directly assigned to the SPOC by the GFC Service Desk (C&D)- To monitor incoming Change Request to the queue of FIT FINCO FICO Manila in RED2 and assign each to available developer.- To monitor incoming Incident assigned to group Financial Control FICO and subsequently re-assign to next available resolver.- Monitor batch jobs that are failing in PE1 systems- Monitor batch jobs that are failing in PE3 systems and open Incidents to resolve the issue.- Monitor IDOC that failed and notify concerned users- Perform COA Check analysis in PE3 to raise the errors that are generated to COA team in able to resolve- Make a comparison on clients DE3180 and PE3180 to assure both clients are aligned unless for pending CR's were MD changes are not yet promoted to the target clients, or the target clients have postings and the change is not possible anymore.- Orphan Table check- FSP to PE3 IDOC monitoring- Perform a weekly summary of all IDOCs received from system FSP* and update list of errors occurred- SCU3 Check in PE3- Perform a monthly check if there are COA A-segment and B-segment creation or modification in PE3 performed not by FICO IT Support- Winshuttle- Assign license, check Winshuttle login /license issues- Monthly: Extract SAP leavers and Winshuttle license report and revoke Winshuttle licenses of leavers after sending a notification; upload the report in the SharePoint- Biweekly: Export Winshuttle-related SNOW tickets, check the tickets that have not been updated for several days, update the ticket if needed- Perform an analysis on the FICO Manila's handling of the Change Requests, Incidents and Technical Service request - to check further as to why there are UAT failure and breached SLAAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
