Break-fix Engineer

hace 3 semanas

Desde casa, México Staff4Me A tiempo completo

Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.**Responsibilities**:- Work as a coordinator on the Break-Fix team- Review the assigned ticket to identify how the Break- Fix team can assist in resolutuon- Review all the open tickets to identify any other issues that can be solved with the same dispatch- Create a BAP/Platform One Order following the UBF process- Generate a work order and submiy to the contractor pool- Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned- Once a technician has been assigned- 1.Call technicians to confirm he/she has the skills an tools required- 2,Confirm date and time has been dispatch- 3,Confirm pricing- 4,Confirm the name of the resource and contact information- Coordinate a remote technical resource to assist the on-site technician using our booking/scheduling tools- 1,Update the appointment and ticket as needed- Communicate scheduling updated to both residents, property staff and contractors- Communicate technical updated to both residents, property staff and stakeholders.- Collaborate with on-site resources to ensure proper ticket documentation and resolution- Follow up with on-site resources to confirm attendance and resolution- 1,Add troubleshooting or other notes to the ticket and close or reassigne where appropriate- 2,Reschedule on-site appointment as necessary**Requirements**:- 3-5 years of experience as a Break-fix Engineer or similar role.- Ruckus, cisco and HP experience is preferred.- Hands-on experience in troubleshooting hardware and software issues.- Knowledge of operating systems such as Windows and macOS.- Experience in performing hardware repairs and replacements.- Good understanding of network protocols and configurations.- Ability to effectively communicate technical information to non-technical users.- Excellent problem-solving and multitasking skills.- Professional certifications such as CompTIA A+, Network+, or MCP are a plus.

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