Customer Service Reliability Engineer
hace 4 semanas
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. As a Customer Reliability Engineer (CRE) you will ensure the best customer experience by assuring services reliability from the customer’s eyes and making sure Incident/Service Requests are resolved in the shortest timeframe. You will guarantee overall service quality and health by closing the loop with feedback to the PO & SRE regarding service issues and improvements. Improve service adoption and customer success by ensuring customers are getting the most from our Cloud Services. Responsibilities Manage Incidents/Service requests within Service Level Agreement (SLA), tracking SLA and taking actions in case of deviation. Escalate to SRE or Engineering (L3) Incidents/Service requests that cannot be resolved. Communicate with customers by keeping them informed about the updates related to Incidents/Service requests on a regular basis. Write Work Instructions/Incident Response Plans for L1, automate WI based on alert. Maintain high technical skills on solution/services, be Subject Matter Expert (SME) of selected solution/service. Build and deliver technical webinar to Customers and other CRE, work with Solution Designer/Product Owner to build and Customer Success Manager/Customer Reliability Service Manager to plan such webinar. Be Customer Champion for selected accounts, establish privileged relationship and deeper technical understanding for selected accounts, stay up to date on their plans regarding service usage. Provide close support to Customer Reliability Service Manager when it comes to understanding of customer use cases and Incidents/Service requests. Qualifications & Experience Bachelor’s degree in computer science, software engineering, electronics engineering, or related fields. At least 5 years of experience as an Application Engineer or Reliability Engineer facing customers. Public cloud environments knowledge such as AWS or GCP. Data base notions (Mongo DB, SQL, Data Dog, Oracle). App development background focus. Fluent in Spanish and English (B2). Position Requirements Mexican citizenship or work permit. Hybrid role, office based in Polanco, Mexico City. Availability to perform on-call (after hours) shifts once a month. #J-18808-Ljbffr
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Customer Reliability Engineer
hace 3 semanas
WorkFromHome, México Thales Group A tiempo completoCustomer Reliability Engineer (CRE) – Hybrid (Mexico City). Full‑time position focused on ensuring excellent customer experience by maintaining service reliability and resolving incidents and service requests promptly. Position Summary Thales is looking for a Customer Reliability Engineer (CRE) who ensures the best customer experience by assuring service...
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Customer Reliability Engineer
hace 4 semanas
WorkFromHome, México Thales A tiempo completoCustomer Reliability Engineer (CRE) Polanco, CDMX (Hybrid) Position Summary Thales is looking for a Customer Reliability Engineer (CRE) who ensures the best customer experience by assuring service reliability from customers’ eyes and making sure Incident/Service Requests are resolved in the shortest timeframe. The CRE ensures overall service quality and...
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Senior Customer Reliability Engineer
hace 3 semanas
WorkFromHome, México Thales Group A tiempo completoA global technology company is seeking a Customer Reliability Engineer (CRE) in Veracruz, Mexico. The CRE ensures service reliability and manages incidents effectively while maintaining customer communication. Candidates should have 5–8 years of experience in tech support, particularly with cloud technologies, and possess strong analytical and...
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Hybrid Cloud Reliability Engineer for Customer Success
hace 4 semanas
WorkFromHome, México Thales A tiempo completoA leading technology company is seeking a Customer Reliability Engineer (CRE) in Mexico City. The CRE ensures top-notch customer experience through effective incident management, maintaining service reliability, and acting as a subject matter expert in cloud solutions. Candidates should have 5-8 years of tech support experience, a good command of English,...
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Senior Backend Engineer
hace 2 semanas
WorkFromHome, México Customer A tiempo completoA tech communication platform is seeking an experienced backend engineer with over 7 years of experience in building scalable systems using Go. You will design and build distributed systems to facilitate effective communication at scale, ensuring reliability and performance. The role offers a competitive salary range of $150,000 - $200,000 USD and...
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Site Reliability Engineer
hace 2 semanas
WorkFromHome, México KI people A tiempo completo18 hours ago Be among the first 25 applicants Direct message the job poster from KI people In Search of the Best Global IT & Digital Talent We are looking for a Site Reliability Engineer to work on hybrid mode from GDL, MTY o CDMX for a multicultural project with stability and growth in the short, medium and long term. Role Overview: The SRE Operations...
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Sr. Site Reliability Engineer
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WorkFromHome, México Nova A tiempo completoSr. Site Reliability Engineer (Remote, Mexico) Join to apply for the Sr. Site Reliability Engineer (Remote, Mexico) role at Nova Sr. Site Reliability Engineer (Remote, Mexico) 1 year ago Be among the first 25 applicants Join to apply for the Sr. Site Reliability Engineer (Remote, Mexico) role at Nova Get AI-powered advice on this job and more exclusive...
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Site Reliability Engineer
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WorkFromHome, México BairesDev A tiempo completoSite Reliability Engineer - Remote Work | REF# Join to apply for the Site Reliability Engineer - Remote Work | REF# role at BairesDev Site Reliability Engineer - Remote Work | REF# 6 months ago Be among the first 25 applicants Join to apply for the Site Reliability Engineer - Remote Work | REF# role at BairesDev At BairesDev, we've been leading the way in...
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Site Reliability Engineer
hace 3 semanas
WorkFromHome, México - A tiempo completoJOB DESCRIPTION Site Reliability Engineer (SRE) - Application Performance Monitoring (APM) Location: Monterrey, Nuevo León, Mexico (Hybrid - candidates must reside in Monterrey or the metropolitan area) Language requirement: Fluent English (spoken and written) About the Role We're looking for a Site Reliability Engineer (SRE) with a passion for Application...
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Site Reliability Engineer
hace 4 semanas
WorkFromHome, México Hcl International Ltd A tiempo completoSenior Site Reliability Engineer Site Reliability Engineer to join this fast growing, well-funded business with cloud built on AWS. With first class skills in AWS the Site Reliability Engineer must demonstrate expertise in spinning up featured environments. Reporting to the CTO, this is an excellent opportunity for an ambitious Site Reliability Engineer to...
