Analista de Sinistros

About Us Indie Campers, the go‑to campervan marketplace, is on a mission to make road trips available to everyone. Thanks to its digital approach and customer‑centric orientation, Indie Campers has developed a strong booking experience and high‑quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short‑term RV rentals, long‑term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever‑developing journey. The Role As a Claims Analyst, you will work in close cooperation with Field Ops, Logistics, Customer Excellence and Fleet Strategy departments, working in our Mexico City headquarters. You will ensure a fast response for all Insurance & Claims topics related to our fleet of campervans. You'll be in direct contact with our insurance providers to make sure all fleet‑related claims topics are resolved as swiftly as possible, while supporting Insurance & Claims projects across Europe, North America and Oceania to drive automation, cost optimisation and efficiency. What Will You Work On? Evaluate quotes to ensure costs are within agreed parameters; Ensure compliance with internal policies and regulations; Receive and record claims reports and occurrences (opening/instruction); Analyse and decide on the inclusion of the claim in the policy (requires proactive pre‑analysis of the general conditions); Participate with the insurance company; Manage and monitor the expert opinion process; Manage and monitor the regularisation and compensation process; Negotiate variances; monitor and follow up on work exceeding estimated completion dates; Engage with vendors to ensure compliance with agreed timeframes and quality standards. Who Are We Looking For? Minimum 1 year experience in Claims Management (preferable with vehicle‑related claims); Analytical and problem‑solving skills; High levels of organisation, planning, and adaptability; Good communication skills; Full English proficiency. The Indie Commitment A dynamic position in a young, fast‑growing and innovative company. Continuous training and coaching to develop the skills that matter to you. Competitive package including private health insurance, Indie Benefits and free roadtrips European‑wide (subject to availability). International and informal work environment located in the heart of CDMX. Are you ready to Go Indie? #J-18808-Ljbffr