Support Engineer 2
hace 2 semanas
Our people are our most important asset. Thank you for considering this opportunity as the next step in your career**Overview**Blue Yonder’s **Support Engineer 2 **will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical/functional reported issues/problems and drive towards solutions and fixes. Individual will work with regional support in our designed products/solutions to efficiently satisfy business requirements while balancing complexity to ensure processes are supportable and meet customer satisfaction.**Responsibilities**:- Act as the initial point of contact for a designated Blue Yonder SCPO Solutions-related cases from customers or other internal stakeholders.- Proactive alert monitoring and driving corrective and preventive actions to ensure solution availability.- Identify areas of improvement and scope of automation on routine tasks or activities.- Understand Technical end-to-end architecture of a customer´s Blue Yonder SCPO solution through early engagement and knowledge transition from the implementation teams.- Follow ITIL best practices and other Blue Yonder processes for incident, problem and change management, and other Deploy & Operate activities.- Document resolution steps on Knowledge Articles to promote case deflection.- Work closely with the Blue Yonder SCPO Solution Experts for complex issue resolution including Product Development.- Continuous learning on the latest Blue Yonder SCPO Solutions and Processes- Builds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture, etc.**Requirements**:- Cloud (Azure preferred), Log analysis, and monitoring tools (i.e. AppDynamics, Splunk)- 1+ year experience in debugging/analyzing/support code in any of the programming languages (Java/.Net/C++, Python, shell scripting, PowerShell)- Solid experience with Oracle SQL and MS SQL- OS Administration (Unix/Linux/Windows).- Excellent verbal and written English language skills- Excellent customer service/phone skills- Excellent technical documentation skills- Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)- Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional developmentAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.**Our Values**If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Support Engineer 2
hace 5 días
Monterrey, México Blue Yonder A tiempo completoSupport Engineer 2 — Monterrey 64000 Monterrey, Nuevo León AMI Automation Publicado hace 9 días Descripción Del Trabajo AMI es una empresa internacional que brinda soluciones de control y automatización centradas en el diseño, la fabricación y la implementación de soluciones tecnológicas innovadoras para proveer mejoras en la eficiencia de los...
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Support Engineer 2
hace 5 días
Monterrey, México Blue Yonder A tiempo completoSupport Engineer 2 — Monterrey 64000 Monterrey, Nuevo León AMI Automation Publicado hace 9 días Descripción Del Trabajo AMI es una empresa internacional que brinda soluciones de control y automatización centradas en el diseño, la fabricación y la implementación de soluciones tecnológicas innovadoras para proveer mejoras en la eficiencia de los...
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Support Engineer 2
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoJob Title:Support Engineer 2Overview:As a Support Engineer 2 at Blue Yonder, you will play a crucial role in providing excellent customer experience and solution support to Blue Yonder customers. Your responsibilities will include owning Tier 2 solutions, enhancing solution stability, and enabling increased customer adoption of services. This role requires a...
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Support Engineer 2
hace 2 semanas
Monterrey, México Blue Yonder A tiempo completoOur people are our most important asset. Thank you for considering this opportunity as the next step in your career! **Overview** Blue Yonder’s **Support Engineer 2 **will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical/functional reported issues/problems and drive...
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Sr Support Engineer 2
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Support Engineer 2: Supply Chain Planning
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Support Engineer 2
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Monterrey, México Blue Yonder A tiempo completoOverviewBlue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with regional customers/stakeholders to rollout, support our designed...
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Senior Support Engineer
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Support Engineer 2
hace 5 días
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Job Profile: Support Engineer 2OverviewThe Support Engineer 2 will support our SaaS and On Prem customers to provide Solution/Product support on Demand, Fulfillment, Promotions and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder. What you'll do:Provide functional and/or technical...
