Eater Engagement Operations Intern

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:The Eater Engagement team for DiDi Food México, Central America and the Caribbean is looking for a data-driven, analytical and passionate individual that will support the team analyzing and structuring projects & initiatives that will allow us to increase eater frequency and retention.She/he will work closely with experts in operation in the design, analysis and execution of campaigns with impact throughout Spanish Speaking Latam as well as market intelligence and user research. It is critical to expertly handle data extraction, manipulation and interpretation, in order to be able to really identify the levers of the levers for the results of the operation, not staying within the “obvious” solutions but peeling and deeply understanding and untangling the systemic nature of our operation, driving true change and evolution.Role Responsibilities:- Operations: Supporting with structure, execution and analysis of growth/efficiency user campaign strategies on a country level for DiDi Food Mexico, Central America and Caribbean.- Data analytics: Building deep insights and propose optimization initiatives through Excel, Power BI, and other programming tools (SQL/Python).- Competition: Analyzing pricing, features, strengths and weaknesses.- Balancing attention to detail with swift execution: We need to do things quickly, and we need to do them well.- Participate in the design of the long-term strategy for the Eater engagement team alongside leadership.- Work closely with cross-functional teams to deeply understand the delivery marketplace dynamics and levers so that every stakeholder (Couriers, Restaurants and Eaters) has the best experience.- Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Develop robust processes and documentation.Role Qualifications:**Requirements**:- Enrolled in Marketing, Engineering, Business Administration, Innovation and Design, Economics, or other related fields at least 1 year before graduation.- Strong Structured and analytical thinking.- Solid problem-solving skills.- Enjoys facing challenges and building things from the bottom up, since DiDi is a company of entrepreneurs.- Assertive and not afraid to make decisions, but always open to feedback and suggestions- Ability to adapt to changes constantly.- Ability to work in teams and contribute to a cohesive culture.- Strong ownership of responsibility- Clear and concise communicator with the ability to synthesize a lot of information quickly and highlight the key insights.- Fully bilingual. Possess excellent English/Spanish reading and verbal communication skills.***:**Technical Skills**:- Excel and MS Office (required)- SQL (recommended)- R, Python or MATLAB (recommended)- Tableau or Power Query (nice to have)EEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.*