Senior Desktop Support Technician

hace 6 días

México Kinettix A tiempo completo

**Job Summary**:We are seeking a highly skilled and experienced Senior Desktop Support Technician to join our IT team on a project-based, full-time employment contract for three years. In this role, you will handle complex technical issues, mentor junior technicians, and play a key role in developing and implementing IT policies and procedures. This position involves collaborating on larger projects, managing system upgrades, and ensuring exceptional service quality and customer satisfaction.**Key Responsibilities**:- Handle advanced technical issues and manage escalations from junior technicians.- Lead, mentor, and provide training to junior team members, fostering their professional growth.- Manage and support complex configurations, installations, and troubleshooting.- Develop and enforce IT policies and procedures to enhance system performance and security.- Collaborate with cross-functional IT teams on large-scale projects and system upgrades.- Ensure high levels of customer satisfaction by delivering professional and efficient service.**Qualifications and Skills**:- Advanced troubleshooting and problem-solving expertise.- Strong knowledge of operating systems (Windows, macOS, Linux), networking, and security.- Proven leadership and mentoring abilities with a focus on team development.- Excellent communication and customer service skills.- Experience in project management, with the ability to prioritize and manage multiple tasks effectively.**Experience and Education**:- 1-2 years of experience in a desktop support role, with increasing responsibility.- Bachelors degree in IT, Computer Science, or a related field is preferred.- Relevant certifications, such as CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate, are highly desirable.**Employment Terms**:- Project-based, full-time employment contract for a duration of three years.**Required Skills**:BASIC Resolutions Operating Systems Networking Technical Support Linux Troubleshooting Computer Science Windows Education Software Maintenance Customer Service Science Communication

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