Supervisor-at Your Service
hace 4 semanas
**Job Number** **Job Category** Rooms & Guest Services Operations**Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
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Supervisor-at Your Service
hace 4 semanas
Ciudad de México Marriott International, Inc A tiempo completo**Additional Information****Job Number** **Job Category**Rooms & Guest Services Operations**Location**The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico, 1219**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management***Answer, record, and process all guest calls, requests, questions, or concerns....
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Supervisor-at Your Service
hace 22 horas
Ciudad de México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25020916 **Job Category**Rooms & Guest Services Operations **Location**The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico, 1219 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests,...
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Agent-at Your Service
hace 22 horas
Ciudad de México Marriott International, Inc A tiempo completo**Job Number** 23136315 **Job Category** Rooms & Guest Services Operations **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are clean and...
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Agent-at Your Service
hace 4 semanas
Ciudad de México Marriott International, Inc A tiempo completo**Job Number** **Job Category** Rooms & Guest Services Operations**Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain...
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Runner-at Your Service
hace 23 horas
Ciudad de México Marriott International, Inc A tiempo completo**Additional Information****Job Number** **Job Category**Rooms & Guest Services Operations**Location**JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico City, Mexico, 11560**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management***Test beepers and radios to ensure communications equipment works properly. Place...
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Supervisor-at Your Service
hace 22 horas
Ciudad de México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25020916 **Job Category**Rooms & Guest Services Operations **Location**The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico, 1219 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Atender, registrar y procesar todas las llamadas, las solicitudes,...
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Supervisor-at Your Service
hace 6 días
15670, Ciudad de México, CDMX Marriott International, Inc A tiempo completo**Job Number** 24177158 **Job Category** Rooms & Guest Services Operations **Location** The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests,...
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Supervisor-at Your Service
hace 4 semanas
Ciudad de México Marriott International, Inc A tiempo completo**Additional Information****Job Number** **Job Category**Rooms & Guest Services Operations**Location**The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico, 1219**Schedule**Full Time**Located Remotely?**N**Position Type** Non-ManagementAtender, registrar y procesar todas las llamadas, las solicitudes, las preguntas...
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Mgr-at Your Service
hace 1 semana
Ciudad de México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25115756 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico, 6500 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for the successful functioning of the...
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Supervisor-at Your Service
hace 21 horas
Ciudad de México Marriott International, Inc A tiempo completo**Job Number** 23044330 **Job Category** Rooms & Guest Services Operations **Location** W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate...
