End User Services Technician I
hace 2 días
Overview:Deadline Abril 30th 6pmRecruiter Zadith ValenciaManager: Cesar GutierrezSTATEMENT:The End User Services Technician I is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments. End User Services Technicians also support events.DETAILED RESPONSIBILITIES/DUTIES:- Provides service and end user support during maintenance checks or dispatches- Diagnoses errors or technical problems and determine proper solutions- Produces timely and detailed service reports- Documents processes- Collects and analyzes performance data to provide technical assistance- Provides technology support as needed for eventsSUPERVISORY RESPONSIBILITIES:N/AJob Qualifications:Qualifications:**Skills**:Required- Customer-centric- Attention to detail, strong communication skills- Passionate about technology- Ability to lift and move hardware- Strong knowledge of Windows 10, Office products- Familiarity with desktop, laptops mobile devices, printers or other devices- Familiarity with Active Directory, ITIL Service Management and ticketing systemsCertificates / Training:- Preferred: CompTIA A+ or equivalent**Experience**:Level I- 1+ years experience performing desktop / end user support**Education**:Required- Bachelor's in Information Technology or equivalentPrinciples & Related Competencies:Ethical- Complies with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect.Leader- Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, transparency, and open communication; Is aligned with organizational directionCollaborative- Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team’s results; Celebrates the individual and the team; Ability to clearly communicate.Looks Beyond Oneself- (Team Player) Demonstrates humility and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good relationships with others; Values Distributors and teammates.Drives Innovation- Add value through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation.Delivers Change- Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments.
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Manager - End User Services
hace 1 semana
Tlaquepaque, México HP A tiempo completoManager - End User Services | HP The Manager of End User Services will report to the Director of Digital Workplace Technologies and provide the progressive leadership and vision needed to support HP’s technologies that flawlessly serve our customers daily. The leadership provided by the successful candidate will create industry‑leading IT services that...
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Manager - End User Services
hace 1 semana
Tlaquepaque, México HP A tiempo completoManager - End User Services | HP The Manager of End User Services will report to the Director of Digital Workplace Technologies and provide the progressive leadership and vision needed to support HP’s technologies that flawlessly serve our customers daily. The leadership provided by the successful candidate will create industry‑leading IT services that...
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Manager - End User Services
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Tlaquepaque, México Hewlett Packard Enterprise A tiempo completoManager - End User Services page is loaded## Manager - End User Serviceslocations: Spring, Texas, United States of America: Tlaquepaque, Jalisco, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: 3142780Manager - End User Services**Description -**The Manager of End User Services will report to the Director of Digital Workplace Technologies...
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