Fbs - Functional Operations Manager

hace 1 semana


Aguascalientes, México Capgemini A tiempo completo

**Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.****About the Role****What You’ll Do**- Plan, implement, and review operational activities and initiatives across the organization.- Analyze key operational drivers and identify trends to recommend improvement opportunities.- Partner with business leaders to anticipate needs and develop strategic solutions.- Track and monitor progress of projects, action items, and operational goals.- Support the creation of action plans focused on quality, customer service, and performance.- Represent operations in cross-functional initiatives and external partnerships.- Collaborate with stakeholders to ensure site-specific needs are addressed in project planning and execution.- Own deliverables related to customer experience, project outcomes, and performance metrics (e.g., abandon rate).**Requirements**:- Minimum 1 year of experience in Service Operations or Claims.- At least 4 years in a customer service-oriented environment.- 1 year of supervisory or QA coaching experience.- High school diploma or equivalent required; Bachelor’s degree preferred.- Experience in call center strategy and operational design.- Strong communication skills to engage with multiple stakeholders.- Ability to drive change, optimize business processes, and elevate customer experience.**Benefits**This position comes with competitive compensation and benefits package:- Competitive salary and performance-based bonuses- Comprehensive benefits package- Career development and training opportunities- Flexible work arrangements (remote and/or office-based)- Dynamic and inclusive work culture within a globally reknowned group- Private Health Insurance- Pension Plan- Paid Time Off- Training & Development



  • Aguascalientes, México Capgemini A tiempo completo

    **Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...


  • Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

    Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...


  • Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

    This role is responsible to ensure an efficient recruitment and selection process, conducting all stages with excellence, from interacting with hiring managers, HR team, candidates and clients to updating documentation, ensuring deadlines are met and quality results are achieved to meet the FBS goals.MAIN RESPONSIBILITIES:•  Recruitment and selection...


  • Aguascalientes, México Capgemini A tiempo completo

    FBS - Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent.By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today's competitive marketplace.We believe that the foundation of...

  • Fbs - Talent Process Lead

    hace 3 semanas


    Aguascalientes, México Capgemini A tiempo completo

    **Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and...

  • Fbs Sr. Mlops Engineer

    hace 3 días


    Aguascalientes, México Capgemini A tiempo completo

    FBS - Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace. We believe that the...

  • Fbs SAP Papm Specialist

    hace 1 semana


    Aguascalientes, México Capgemini A tiempo completo

    FBS - Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace. We believe that the...

  • Yard Operations Manager

    hace 1 semana


    Aguascalientes, Aguascalientes, México MAERSK A tiempo completo

    Yard Operations ManagerWe have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers' supply chain. We count on our people to make it happen.We're taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support...

  • Functional Testing

    hace 4 semanas


    Aguascalientes, México Capgemini A tiempo completo

    **RH**:Karla Acosta**Location**:any state of Mexico**Industry - Sector**:Insurance**What you’ll do?**- Should have 5+ Years of experience in Functional / Product Testing- Added Advantage if possess Guidewire Claim Center experience- Possess sufficient knowledge and skills to effectively deal with issues, challenges and report the same to development team/...

  • Functional Testing

    hace 4 semanas


    Aguascalientes, México Capgemini A tiempo completo

    **RH**:Karla Acosta**Location**:any state of Mexico**Industry - Sector**:Insurance**What you'll do?**- Should have 5+ Years of experience in Functional / Product Testing- Added Advantage if possess Guidewire Claim Center experience- Possess sufficient knowledge and skills to effectively deal with issues, challenges and report the same to development team/...