Process Developer-customer Care

hace 2 semanas

Zapopan, México Genpact A tiempo completo

**_Ready to shape the future of work?_****_At Genpact, we _**_don’t_**_ just adapt to change—we drive it. AI and digital innovation are redefining industries, and _**_we’re_**_ leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how _**_we’re_**_ scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._****_If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team _**_that’s_**_ shaping the future, this is your moment._**- They must be able to clearly and calmly convey information, listen actively, and respond appropriately to customer needs or concerns.- Understanding and relating to the customer’s feelings helps build trust and makes the customer feel valued, even in difficult situations.**Responsibilities****Daily**basis** take customer service phone calls****Ability to**multi task** and navigate in various programs****Professional skills on the phone****Ability to foresee problems & communicate to management****Follow schedule adherence****Meet quality and production goals**establish** by process****Positive attitude towards process changes****Manage time effectively and be a team player with others****Qualifications we**seek** in you****Minimum Qualifications****High School degree diploma****Advanced English level****Full shift availability****Preferred Qualifications/ Skills****Call**center** experience****Insurance**or Banking**campaigns experience****_Why join Genpact?_****_Be a transformation leader_**_ - Work at the _**_cutting edge_**_ of AI, automation, and digital innovation_****_Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_****_Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_****_Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_****_Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_****_Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._****_Let’s_**_ build tomorrow together._****_ _****_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, _**_color_**_, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._****_Job_**_Process Developer_**_ Primary Location_**_Mexico-Zapopan_**_ Schedule_**_Full-time_**_ Education Level_**_Bachelor's / Graduation / Equivalent_**_ Job Posting_**_Aug 21, 2025, 1:25:20 PM_**_ Unposting Date_**_Oct 20, 2025, 1:29:00 PM_- Master Skills List_Operations_- Job Category_Full Time_

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