PMO Professional

Job ID: Required Travel: MinimalManagerial
- NoLocation:Mexico-Guadalajara (AM)**Who are we?:Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.In one sentence:The role will serve as the triage and defect management focal point on a telecom project by facilitating bridge conversations, creating leadership reports, presenting status readouts. This role is critical to the success of the project with daily customer interactions.What will your job look like?:Facilitate the Bridge:
- Promote progress by facilitating conversations between dev resources.
- Maintain roster resources.Defect Management:
- Review new defects, understand issues and impacts on testing, ensure correct team assignment.
- Maintain and inspect Jira for accuracy.
- Monitor defect progression, facilitate resolution discussions.
- Identify the need for breakout sessions and gather required teams.
- Work closely with SQaR and FACT to understand their needs.
- Ensure RCA is populated for every defect.Triage:
- Assess defects, understand issues and impacted flows, confirm correct team assignment, and initiate conversations.
- Identify failure points in the flow and create investigation plans.
- Reduce resolution time by providing exclusive information (Splunk logs, Deep, etc.).
- Identify the need for breakout sessions, gather required teams, and facilitate conversations.
- Understand RCA and fixes, challenge when necessary.
- Ask questions that contribute to the conversation, lead to solutions, or gain knowledge.
- Identify changes from the previous report.
- Identify testing status, blocked flows, and current runway.
- Provide the latest status of critical defects (Blockers and High).Leadership Calls:
- Facilitate calls, manage conversations productively.
- Allow conversations to flow.
- Review defects after initial SQaR review, allow teams to update on their defects.Status Collection:
- Run status checks at designated times, start earlier before leadership calls if the defect list is longer than 15 defects.
- Update status in Jira based on teams’ feedback.
- Identify defects with unchanged status for long periods, push for quicker resolution.
- Maintain common phrases for status uniformity.
- Obtain fix ETA when applicable.All you need is...:
- Customer Interaction:Previous customer-facing experience.
- Shift Availability:Ability to work flexible shifts, including evenings/weekend.
- Leadership Skills:Capable of leading effectively, with strong verbal and communication abilities, especially on bridge/call.
- Business knowledge:Basic knowledge of Telecom business
- Willing to work on US time zones, including weekends
- Must arrive to the office 3 times a week
- Software engineering dev/infra/DevOps/testing background
- Jira experience (nice to have)Why you will love this job:
- You will be responsible for the integration between a major product infrastructure system and the Amdocs infrastructure system, driving automation helping teams work smarter and faster.
- Be a key member of an international, highly skilled and encouraging team with various possibilities for personal and professional development
- You will have the opportunity to work in multinational environment for the global market leader in its field.
- We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace
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We offer
a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce