Customer Svc Intmd Analyst
hace 3 semanas
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards- Provide coaching and support to team and serve a point of contact for esclations- Develop and maintain client portfolio through regular calls and face to face interaction, as needed- Inform clients about problems (system failures, market issues) and provide regular resolution updates- Advise on and advocate the implementation of process improvement and reengineering to improve client experience- Maintain knowledge of new market and regulatory requirements affecting client portfolio/base- Escalate customer feedback, processing delays and errors appropriately- Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary- Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment- Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives**Qualifications**:- 2-5 years of customer experience- Relevant experience (business/financial environment) preferred- Demonstrated project management and organizational skills to prioritize multiple tasks- Proven self-reliance and accountability and ability to manage risk- Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders- Proven investigative and analytical skills- Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results**Education**:- Bachelor's degree/University degree or equivalent experienceContamos con 2 vacantes donde es requerido idioma Chino por la interacción con stakeholders, Negocio y clientes.Contamos con 3 vacantes con idioma inglés intermedio avanzado requerido.Experiência en áreas de seguimiento y atención a clientes preferente en giro financiero.**Job Family Group**:Customer Service- **Job Family**:Institutional Customer Service- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.-- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._
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Customer Svc Intmd Analyst
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
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Customer Svc Intmd Analyst
hace 4 días
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
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Customer Svc Intmd Analyst
hace 4 días
Ciudad de México Citigroup A tiempo completo**Discover your future at Citi**: Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview**: The Customer Service Intermediate Analyst is an...
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Customer Svc Intmd Analyst
hace 4 días
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
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Customer Svc Intmd Analyst
hace 2 semanas
Ciudad de México, CDMX Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
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Customer Svc Intmd Analyst
hace 4 días
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
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Customer Svc Intmd Analyst
hace 6 días
Ciudad de México Citigroup A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
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Apps Support Intmd Analyst
hace 2 semanas
Ciudad de México Citigroup A tiempo completo**Discover your future at Citi**:Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.**Job Overview**:The Apps Support Intmd Analyst is a developing...
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Apps Support Intmd Analyst
hace 1 semana
Ciudad de México Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
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Ustomer Svc Intmd Analyst
hace 1 día
Ciudad de México Citi A tiempo completo**Job Family Group**:Customer Service- **Job Family**:Institutional Customer Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a...
