Customer Support Analyst

hace 3 semanas

Guadalajara, México Crunchtime A tiempo completo

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 100,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.**About the role**:As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.**What you'll do as a Customer Support Analyst**:- Help customers solve problems in the Zenput platform.- Use internal tools to troubleshoot trouble tickets- Manipulate and sanitize of large data sets in Excel- Collaborate with a global team to deliver the ultimate customer experience- Support Sales/Success teams with account management and technical support- Be a voice of the customer, helping our product and engineering teams better understand our customers' needs**What we're looking for**:- 2-4 years of customer-facing experience in any industry- Excellent interpersonal and communication skills (written and verbal)- Bachelors Degree- Excel fluency- Technical background (Average competency in computers, communication programs, Bluetooth, tablets, phones, and internal tools)- Punctual & Multi-tasker- Experience working with a distributed/remote team is mandatory**Nice to haves**:- Successful track record collaborating cross-functionally across internal teams (Sales, Success, Product, Engineering, Marketing, Finance) to solve customer problems- Experience with Jira and Zendesk- SQL knowledge- Able to troubleshoot networking and communication protocols- Experience supporting restaurant, convenience store, or grocery industry verticals**What you'll get**:- Great mission-driven team members from diverse backgrounds with a strong company culture- Competitive pay- Vacation days (with premium)- PTO- Paid company holidays- Yearly team off-sites- International travel opportunities- Major medical, life, and disability insurance- Savings fund- Food vouchers- Christmas bonus (30 days)- Wellness benefits (Headspace, Ginger.io)- Work in an open environment on solutions that are reshaping the way businesses operate- Fun team events- Ability to have a big impact- Fitness reimbursement- Learning & development funds

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