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Support Engineer 1
hace 4 semanas
Job Description- Act as product technical liaison between customer and development teams.- Communicate technical product and solution expertise to internal and external customer.- Exhibit a commitment to customer service while building customer partnerships.- Follow operational guidelines for interacting with other associates.- Fully document all case interactions and author Knowledge Base solutions.- Provide updates and case statuses to customers and management.- Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration.- Use customer service, communication and problem solving skills to solve inquiries from BY customers.- Utilize technical skills and product expertise helping to resolving customer product issues.**Required Skills**:- Experience in SQL and database administration with increasing levels of responsibility.- Ability to review a problem analytically.- Debugging skills, testing skills.- Must be well organized and able to handle multiple projects simultaneously.- Excellent interpersonal and communications skills necessary to work effectively with other members of the global support team.- Be proficient in English.Required Experience- Preferred degree in computer science.Blue Yonder offers:Ø Highly professional environment of top international industry expertsØ Excellent development abilities and further growth potentialØ Clear independence and empowermentOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core Values- Diversity, Inclusion, Value & Equality (DIVE)is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inauguralDiversity Reportwhich outlines our commitment to change, and ourvideocelebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
