Supervisor - Credit and Collections

This person is responsible for the activities and operations in the pre-billing and all invoice process of the Credit Department. Oversees the processing and verification all related with invoicing. Investigates. Ensures collectors follow all protocols, laws and regulations to billing efficiently. May require a bachelor's degree. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires at least 5-7 years of related experience.Activities- Collaborate with other departments to accurately prepare, adjust and verify pre-bill documents before invoicing.- Deliver outstanding customer service to both internal and external customers.- Ability to manage multiple projects and work on a tight timeframe.- The desire to work in a dynamic environment with changing reporting needs.- Analytical, organizational and problem-solving skills; ability to proactively and independently resolve complex issues demonstrating technical aptitude.- The ability to effectively and adeptly communicate (verbally and in writing) both internally with all levels of the organization and externally with clients to successfully accomplish objectives portraying knowledge and confidence;- Advanced-level proficiency in Microsoft Office Suite.- Flexibility to handle additional special projects as assigned; and- Team player, enjoys being part of a group, driven to add value to the position- Manage the billing process and all related invoice and billing queries/concerns- Assist in refining billing and contract review processes and procedures with a focus on continuous improvement- Manage and assist with various related ad hoc projects as needed.**Experience**:- 5 to 7+ years of experience in a similar role- Associate’s or Bachelor's degree or equivalent professional experience- Ability to communicate effectively with various departments, under time constraints and deadlines- Must be meticulous, detail-oriented, and highly organized- Ability to work independently, yet cooperatively in a team environment- Knowledge of Taxes Legislation and Electronic Data Interchange- Management and supervisory experience with multiple team members in a fast-paced environment;- Exceptional communication, problem solving and dispute resolution skills- Ability to guide colleagues with clear instruction and constructive feedback- Must be flexible, a team player, and able to multitask- Advanced level in English**Education**:- Bachelors’ Degree in Accounting, Finance, Supply Chain, or Business is required- Licenses/Certificates/Designations - NACM or similar is preferred**SKILLS**:- Strong written, oral communication and interpersonal skills with a positive disposition is required- Reliable with strong organization skills; solution-oriented and results-driven philosophy is required- Ability to work independently as well as in a team environment is required- Strong attention to detail with a passion for accuracy is required- Willingness to accommodate temporary working hour changes as required by workflow is required- Ability to prioritize tasks and demonstrate a willingness to accept new challenges is required- Ability to travel to branches and customers is required- Lean, continuous improvement mindset is required- Ability to work effectively with all levels of management to accomplish goals and objectives is required**Working Environment**:**General Office **- Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.WESCO International, Inc., including its subsidiaries and affiliates ("WESCO"), is an Equal Opportunity and Affirmative Action Employer. It is the policy of WESCO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.