Associate Program Manager

hace 2 semanas

Ciudad de México Uber A tiempo completo

**About the Role**As a **Associate Program Manager** within the **Delivery LatAm Customer Support team**, you'll take ownership of strategic initiatives that aim to reduce customer defects and improve financial efficiency across our support ecosystem. You'll bridge the gap between data and execution - analyzing key friction points, prioritizing opportunities, and driving projects with measurable impact.This role requires a strong balance of business thinking and analytical depth. You'll collaborate with cross-functional teams (Product, Ops, CommOps), lead root cause investigations, and ensure that insights translate into scalable, long-term improvements. If you're passionate about solving complex problems, influencing through data, and making a direct impact on customer outcomes, this role is for you.**What you'll do**:- Lead the analysis and execution of initiatives to reduce Defect Rate (DR) across top issue categories in the region- Partner with CommOps, Product and Ops teams to implement scalable solutions with the focus on financial efficiency and operational impact- Translate analytical insights into executive-ready narratives that drive decision-making at the regional level- Connect the dots across datasets and teams to identify friction points and deliver improvements to the customer journey- Own and communicate project timelines, risks, and results to both regional and global stakeholdersBuild and iterate prioritization frameworks and operational tools to support the team's decision-making**Basic Qualifications**- 3+ years of experience in program/project management, strategy, or analytics- SQL capabilities and fluency in data-driven storytelling- Demonstrated experience managing cross-functional initiatives- Strong communication and stakeholder management skillsAbility to prioritize in fast-paced, ambiguous environments**Preferred Qualifications**- Experience in support, marketplace operations, or customer experience

  • Associate, Project Manager

    hace 3 días

    Ciudad de México BlackRock Investments A tiempo completo

    **Associate, Project Manager**:**Location**:**Mexico City, Mexico City**Team:**Project Management**Job Requisition #**:R **Date posted**:Jan. 02, 2025

  • Digital Experiences Associate Program Manager

    hace 7 minutos

    Ciudad de México Uber A tiempo completo

    **About the Role**At Uber, the Digital Experience Products Insights and Rollouts team is at the forefront of delivering magical user experiences through intuitive, efficient, and innovative self-support services, all while maximizing the efficiency of contact center agents with thoughtful investments.As an Associate Program Manager within this dynamic team,...

  • Program Manager

    hace 6 días

    Ciudad de México Orion Innovation A tiempo completo

    Ubicación: CDMX / Híbrido Industria: No TI (proyectos corporativos / operativos / producto)Experiencia: 3+ años liderando programas y proyectos en organizaciones estructuradas Inglés: Avanzado Descripción del puesto Buscamos un Program Manager altamente analítico, orientado al detalle y con experiencia demostrada liderando proyectos y programas NO...

  • Associate Program Manager, Vendor Sourcing

    hace 2 semanas

    Ciudad de México Uber A tiempo completo

    **About the Role** We seek a Program Manager with experience in the vendor sourcing, preferably in high-tech, fast-paced, tight-turnaround environments, who also ideally possess a curiosity and enthusiasm for AI and language technology. **What you'll do**: We need a Program Manager experienced in vendor sourcing, preferably in high-tech. You'll have strong...

  • Program Manager

    hace 3 semanas

    Ciudad de México Atos A tiempo completo

    **Job Applicant Privacy Notice**:**PROGRAM MANAGER**:- Publication Date: Dec 11, 2024- Ref. No: - Location: Mexico City, MX**Technical requirements**:- General Project Management Methodologies.- +11 year of experience Drive the program management of multi-functional, large-scale Google Cloud Professional Services projects, covering program planning, delivery...

  • Program Manager, Mx Market Place

    hace 7 días

    Ciudad de México Amazon A tiempo completo

    DESCRIPTION Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s MX team! Processes are either existing or to be built. We are seeking an experienced Program Manager to join the Market PLace team to build solutions to help Sellers scale their business on Amazon. The role will develop and drive programs...

  • Technology Development Program Associate

    hace 1 semana

    Ciudad de México Capital One A tiempo completo

    **Category** - Engineering **Experience** - Associate **Primary Address** - Ciudad de Mexico, Ciudad de Mexico Overview Locations: Mexico City, Mex, Mexico, Ciudad de Mexico, Ciudad de Mexico Technology Development Program Associate - Mexico - 2026 Key Role Details - Full-time new hires for this role will start as a cohort in a rotational program in...

  • Program Manager

    hace 2 horas

    Ciudad de México Orion Innovation A tiempo completo

    Ubicación: Ciudad de MéxicoModalidad: Híbrido (3 días en oficina / 2 días home office)Escolaridad: Licenciatura en Administración o afínExperiencia: 7+ años en puesto similarInglés: AvanzadoDescripción GeneralEstamos en búsqueda de un Program Manager (PM) con experiencia sólida liderando programas estratégicos dentro de organizaciones complejas....

  • Technology Development Program Associate

    hace 2 semanas

    Ciudad de México Capital One A tiempo completo

    Locations: Mexico City, Mex, Mexico, Ciudad de Mexico, Ciudad de MexicoTechnology Development Program Associate - Mexico - 2025Key Role Details- Full-time new hires for this role will start as a cohort in a rotational program in August 2025.- This role is a full-time associate position within a 18-month rotational program, designed as a career accelerator to...

  • Associate Program Manager

    hace 2 semanas

    Ciudad de México Uber A tiempo completo

    **About the Role** At Uber, delivering an exceptional merchant experience is central to our success. As an **Associate Program Manager - Merchant Experience**, you will play a key role in strengthening the merchant journey across its lifecycle. The focus of this role is on driving tangible improvements, reducing defects, and addressing critical pain...