Deputy Team Leader
hace 3 semanas
Job Reference: -2- Date Posted: 12 July 2025- Recruiter: Devonshire Appointments- Location: City, Sheffield- Salary: £26,397- Sector: Print- Job Type: Permanent**Job Overview**An opportunity has become available for an experienced Deputy Team Leader to join the team at Paragon's Client site, a leading multinational insurance company, based in Sheffield.The Deputy Team Leader is required to support teams across the range of onsite services and therefore the role requires a flexible indivudual capable of working within the team but also stepping up to manage the team during any Team Leader/ Senior Team Leader absence.Hours: Monday to Friday either 8am-5pm or 9am - 6pm**Your main duties would include**:- Deliver services to the required Service Levels (SLAs) and high quality standards- Support the Team Leader to manage the team and ensure all team members are adequately trained- Ensure all processes are followed accurately and to flag any process or service failures to line manager- Represent Paragon positively at all times demonstrating professionalism and pride in the service- Provide technical and process support to the team, and flexible and responsive assistance to colleagues- Deal with client issues escalated from the team promptly, keeping the Team Leader informed and escalating when necessary- Provide constructive feedback on team members to support the Team Leader in 1:1 and performance reviews- Assist the Team Leader in maintaining adequate service cover across all areas particularly during periods of holiday and sickness within the team- Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve enquiries escalated by the team- Fully adhere to operational processes and Paragon and Aviva policies- Be aware of safe working practices, and maintain a tidy and safe work area and ensure servicing of all equipment is carried out safely and on time- Support continuous improvement by identifying and delivering areas for change to quality or service- Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is reported to your line manager promptly- Undertake any other reasonable duties as requested by line manager and lead the team and take on the duties of the Team Leader in their absence**Skills and Attributes we are looking for**- Exsisting experience in supporting leading a team- Excellent verbal and written communication skills- The ability to achieve, and support colleagues to achieve, agreed deadlines- Able to support process review and continuous improvement within onsite services- Able to work well as part of a team and step up to motivate and lead the team when required- Diligent, conscientious attitude with a strong work ethic- PC literate and competent in Microsoft Office packages- Client focused and strives to exceed client expectations- Previous experience of onsite services is desirable (mailroom, archiving, print and fulfilment envrionments)- Demonstrates a proactive and positive approach- Problem solving skills with the ability to multi-task and work under pressure to tight deadlinesVarious Employee Benefits includedPlease note that due to the high volume of responses we receive, only successful applicants will be contacted.
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