Collections Specialist

hace 2 semanas

Ciudad de México AGS LLC A tiempo completo

**Job Overview**The purpose of this role is to effectively assist in collections. This position will work closely with the Accounts Receivable Department to monitor and maintain AR records and accounts.**Responsibilities**- The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.- Providing customer service regarding collection issues- Process check requests for customer refunds.- Process and review account adjustments- Resolve client discrepancies and short payments.- Responsible for monitoring and maintaining assigned accounts.- Customer calls, account adjustments, small balance write-off, customer reconciliations and processing credit memos.- Accountable for reducing delinquency for assigned accounts.- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.- Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.- Posting of invoices to customer portals.- Sending out statement and invoice copies.- Respond to customers request for assistance with accounts.- Weekly and monthly reporting of aging and collection efforts.- Assist with special projects as needed.**Internal Controls**- Document and follow relevant internal controls over financial reporting.- Directly assist subsidiaries and other departments to document and adhere to relevant internal controls over financial reporting for their respective functions.***Skills/Requirements**- Minimum 2 years High Volume Corporate Collections experience.- Knowledge of Billing and Collections procedures- Accounts Receivable knowledge/experience a plus- Experience with Microsoft Dynamics Business Central preferred- Experience with Microsoft Excel is required.- Commitment to excellent customer service- Exceptional English communication skills, both written and oral- Ability to work in a fast-paced, changing business environment.- Ability to multi-task and work independently- Proficiency with MS Office Suite especially Excel- Accounting experience in the Gaming Industry and understanding of Minimum Internal Control Standards is preferred.Note: All offers are contingent upon successful completion of a background check- Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.AGS is an equal opportunity employer.

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