Customer Service Supervisor
hace 4 semanas
**Customer Service Supervisor**In Omron Guadalajara we are looking for our Customer Service Supervisor.**Responsibilities**:- Leadership- Motivate, coach, and empower team members to provide exceptional Customer Experience and to reach best in class goals and metrics through Skilled Based routing- Understand and interpret data that leads to development opportunities with team members- Contribute towards talent acquisition - You will be involved in the hiring plan and personnel decisions- Support the professional development of the Customer Care team member skills- Contribute to the ongoing learning and success of your team through timely feedback and continuous improvement.- Directly impact the customer's experience and overall business results by providing Quality Assurance feedback, coaching, training and managing overall performance of your team- Be an escalation point for challenging customer or Omron functional group obstacles that are beyond the capability or authority of Customer Care team members.- Understand, support and advocate OAA's Customer Care strategic vision to become a world class, omni-channel contact center- Represent the Omron Brand in a professional, ethical, and socially responsible manner.- Collaboration- Hold and participate in weekly team meetings to review metrics and continuous improvement needs- Participate in stakeholder reviews as required with Sales Team, Customers, Customer Care, Supply Chain, Finance and Operations.- Daily interaction with other Supervisors in the Customer Care Team utilizing “First Team” concept.- Metrics- Best in Class measurements for Industry Marketplace customers- Responsiveness- Productivity- Quality- Service Request general case management- Call/Chat handling**EDUCATION, EXPERIENCE, AND CERTIFICATIONS**:**Education**: Bachelor's degree**Experience**:- Minimum of 3 years in a Customer Service supervisor or management role- Minimum of 5 years hands on experience in order management in a business-to-business (B2B) organization- Working knowledge of omni-channel contact center platform required- Knowledge of PC and ERP computer systems and software.- Experience and proficiency with Microsoft 360 is required- JD Edwards ERP experience strongly preferred- Demand Management or Supply Chain experience a plus- English language fluency required, Spanish language ability a plus.**KNOWLEDGE, SKILLS, AND ABILITIES -****Technical Abilities**:- Must have experience working with contact center software or CRM.- Work with data, both formatting and analyzing for trends and actions.**Behavioral Profile**:- Must have experience working with contact center software or CRM.- Work with data, both formatting and analyzing for trends and actions.- Problem solving and decision making ability in an environment where exceptions to policy and procedure can occur daily.- Outstanding oral, written and interpersonal communication skills (listening, questioning, etc), and the capacity to multi-task in a structured work environment, are required. Flexibility to work beyond standard business hours when required to resolve critical issues.- Energetic, aggressive and focused.- Highly motivated self-starter and data-driven decision-making.- Good organization skills with high attention to detail.- Ability to handle confidential and proprietary information is criticalLive the OMRON experience and shape the future with us
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Customer Service Supervisor
hace 1 semana
Guadalajara, México Intugo A tiempo completo_This is a fully on site position in Guadalajara, Jalisco_ - Advanced english required_ HE CUSTOMER EXPERIENCE SUPERVISOR WILL OVERSEE THE DEPARTMENT’S NEEDS AND REQUIREMENTS. MAINTAIN A WELL-PERFORMING SERVICE LEVEL AND KPI TARGETS. THIS INDIVIDUAL WILL REPORT ANY CONSISTENT ISSUES AND LOOK FOR SOLVING PROBLEM METHODOLOGIES. **RESPONSIBILITIES** -...
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Customer Experience Supervisor
hace 2 semanas
Guadalajara, México Sparrow Search A tiempo completoThe Customer Experience Supervisor oversees the Customer Experience Representative (CER) team, assigning tasks, measuring performance, and devising initiatives to meet KPI goals and ensure the highest level of customer service. In coordination with the Customer Experience Manager, the CES designs and deploys training plans for the development of the CER...
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Remote Customer Service Representative
hace 4 semanas
Guadalajara, México Heirloom Property Management A tiempo completo**Are you ready to take the lead in delivering exceptional customer service for Heirloom Property Management, all from the comfort of your home in Mexico? Join our team as a Remote Customer Service Representative and play a vital role in providing outstanding property management services remotely!**If you excel in customer service and attention to detail, we...
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Remote Customer Service Representative
hace 3 semanas
Guadalajara, México Heirloom Property Management A tiempo completoYou are prepared to arrange a reference call with one of your last 2 employers.- Your English writing and speech is near perfect with the ability to understand some common English idioms.- You have high speed internet and a quality computer that will allow for video team meetings and voice over internet phone calling. 100 Mbps download and 10 Mbps upload...
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Customer Service
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Guadalajara, México Hermes NexTec A tiempo completoBorderGuru’s vision is to become a leading partner for the global expansion of US based fashion and lifestyle brands.This background provides us financial stability and access to unique abilities however, we are operating flexible and dynamic like an independent company.We want to be the one stop shop, offering solutions that cover all aspects of...
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Agente de Servicio Al Cliente Bilingüe
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Agente de Servicio Al Cliente Bilingüe
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Guadalajara, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**:**Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida****Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y una...
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Customer Service Representative
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Guadalajara, México Cognizant A tiempo completo**Job Summary****Responsibilities**- Deliver exceptional customer service across various channels ensuring a consistent and positive experience for all customers.- Manage customer inquiries efficiently utilizing omnichannel platforms to provide timely and accurate responses.- Collaborate with team members to identify and resolve customer issues enhancing...
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Customer Service Representative
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Customer Service Representative
hace 2 semanas
Guadalajara, México Tata Consultancy Services A tiempo completoRole: Customer Service RepresentativeRole Type: Full time, On-siteLocation: Guadalajara, Mexico• Advanced proficiency in English Key Skills: • Advanced English communication skills• Proven Customer Support experience or experience as Client Service Representative• Ability to appreciate the customers’ perspective showing empathy.• Active listening...
