Second Shift Coverage Specialist

hace 3 semanas

Guadalajara, México Arrive Logistics A tiempo completo

**Who We Are****Who We Want****What You'll Do**:- Learn the business in our one-week training program, designed to get you ramped quickly & effectively.- Hustle We want reliable team members who will show up on time and get the job done.- Get on the phone This is a high-volume role, so be prepared for lots of IB/OB calls from/to carriers across the country.- Secure capacity by selling shipments over the phone to carriers who meet our strict requirements.- Problem-solve through issues that occur during transit.- Communicate internally with our customer sales team & keep them updated on the status of their customers’ shipments. You are their point of contact for all tracking updates.- Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps.- Problem solve for cross - border carrier operations, trailers stuck at the border, communicate update and problem solve, set up 1st shift for success.- Assist in tracking and updating load milestones including Border Operations Card.- Be the Global point of contact for all after hours (2nd shift) carrier escalations & carrier cross border operations problem solving.- Make sure to remain up to date with all of our SOPs (Standard Operational Procedure).- Demonstrate ability to identify and resolve performance issues.- Execute problem solving and innovative thinking to improve and streamline processes.- Exemplify a level of assertiveness to identify issues and solve them.- Foster existing relationships with our carrier partners to allow us better access to real-time updates.- Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers.**Qualifications**:- Work Schedule Mon-Fri 14:00-22:00 hrs MX Central Time- English fluency (High B2-C1)- 1+ years of experience in the logistics industry.- A high school diploma or equivalent.- Highly level of Accountability- Proven work-ethic in a high volume setting.- Ability to multitask in a fast-paced environment.- Exceptional communication skills (both verbal & written).- Strong sense of urgency and ability to prioritize time-sensitive issues.- Detail-oriented and thorough when presenting information.- Organized when it comes to time management and deadlines.- Able to work independently and collaboratively.**The Perks of Working With Us**:- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.- Leave the suit and tie at home; our dress code is casual.- Enjoy office wide engagement activities, team events, happy hours and more- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.- Start your morning with free coffee- Maximize your wellness with free counseling sessions through our Employee Assistance Program- Get paid to work with your friends through our Referral Program**Your Arrive Experience**Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.**Notice**:

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