Danfoss GmbH | Life Cycle Specialist, Team Lead | nuevo león

hace 1 mes


nuevo león, México Danfoss GmbH A tiempo completo

Purpose of the Job:
Manage employee work events at Danfoss end-to-end. Lead a team of 6 Coordinators & Specialists in North and Latin America. Oversee daily activities of Employee Life Cycle Data, including preboarding, pre-payroll, data administration, offboarding, metrics, and team development. Ensure high-quality metrics and a positive attitude.

Key Tasks & Responsibilities Employee Life Cycle Team Management
  • Lead and develop a service-driven team.
  • Manage daily activities, including performance, service quality, transaction accuracy, key metrics, coaching, and staff development.
  • Resolve escalations and ensure full customer issue resolution.
  • Ensure data service accuracy and timeliness.
  • Train team on policies and maintain compliance documents.
  • Own data metrics and processes, implementing improvements as needed.
  • Partner with stakeholders to keep the knowledge base current.
Knowledge Management
  • Develop user-friendly content relevant to HR processes.
  • Collaborate with IT for user-centric design.
  • Run targeted campaigns with COEs and HR partners.
  • Review feedback and adjust content.
  • Identify new content opportunities.
  • Align and implement global strategy with regional nuances.
HR Shared Service - Employee Life Cycle Implementation
  • Identify processes for centralization and scalability.
  • Redevelop processes for efficiency.
  • Clarify roles and responsibilities.
  • Prioritize and transfer work based on needs.
  • Communicate with stakeholders during implementation.
Tools & Processes Managed Tools
  • SAP SuccessFactors: HCM system.
  • UKG and Alight: Payroll systems.
  • Sterling One: Platform for background checks and new hire data in North America.
  • Employee Experience Management: Develops relationships and improves outcomes. (Proficient)
  • Delivery Excellence: Understands needs and applies correct solutions. (Proficient)
  • Operational & Process Excellence: Initiates actions to improve processes. (Proficient)
  • Solution Design: Identifies needs, solves problems, and designs/delivers solutions. (Proficient)
  • Knowledge Management: Understands the relevance of knowledge management. (Proficient)
Required Qualifications
  • Education: Bachelor's in HR, business administration, or related field.
  • Experience: 5 years in HR, 3 years in management.
  • Skills:
    • Knowledge of HR regulations.
    • Bilingual (English, Spanish).
    • Sound judgment and problem-solving.
    • Professionalism and discretion.
    • Excellent communication skills.
    • Passion for working with people.
    • Analytical and conflict resolution skills.
    • High motivation and positive energy.
    • Ability to work in a fast-paced environment.
    • Influence and interface with all organization levels.
    • Experience with knowledge management systems (desired).
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