Travel Consultant

hace 1 semana

Desde casa, México American Express Global Business Travel A tiempo completo

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBTPlease kindly note this role is to work in our After Hours team.What You’ll Do on a Typical DayAdvise and arrange travel for corporate business customers (both individuals and groups)Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional servicesArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsUse Amadeus Global Distribution Systems (GDSs), Refreshment training may be providedEnsure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirementsUse positive telephone service techniques and act on special customer requestsCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levelsWe look forward to sharing more detailed job functions and key performance indicators during the interview process.What We’re Looking ForPassion for excellence in client service, including proactive anticipation of needsNative GDS expertise (Amadeus)Professional communication (written and verbal)Attention to detailAct with integrity, and look after personal traveler informationPossess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)Resolving customer issues quickly and independently / with supplierTeamwork and openness to feedbackLocation MexicoClick here to learn more about the benefits we offer in Mexico.The #TeamGBT Experience**Work and life**: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much moreClick Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

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